Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marissa Augustine

Selma,CA

Summary

Professional with strong background in account management and client relations, prepared to drive excellence in this field. Known for leveraging analytical skills, financial acumen, and strategic thinking to optimize client portfolios and enhance performance. Highly adaptable team player focused on delivering collaborative success and meeting evolving client needs. Excel in problem-solving, communication, and fostering trust with customers.

Overview

4
4
years of professional experience

Work History

Account Expert

T-Mobile
02.2023 - 05.2025
  • Streamlined internal processes for improved efficiency in managing client accounts.
  • Provided excellent customer service by quickly responding to inquiries and addressing any concerns or issues that arose during the course of business dealings.
  • Guided clients through onboarding processes, establishing a solid foundation for long-term success in their accounts.
  • Enhanced client satisfaction by providing timely and accurate account information.
  • Maintained thorough documentation of all client interactions, ensuring easy access to critical information for future reference.
  • Contributed to the successful acquisition of new clients by delivering outstanding customer service and account management expertise.
  • Reduced account discrepancies with meticulous attention to detail when reviewing financial statements.
  • Analyzed financial data to identify trends and potential areas of improvement for clients'' accounts.
  • Assisted in the development of training materials for new Account Experts, sharing best practices and industry knowledge.

Restaurant Hostess

Cattleman's Steakhouse
07.2022 - 12.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Retail Sales Associate

Rue21
03.2022 - 07.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Shift Leader

Carl's Jr
01.2021 - 11.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Education

High School Diploma -

Fowler High School
Fowler, CA
06-2021

Skills

  • Effective organization skills
  • Client support
  • Effective team collaboration
  • Meticulous attention to detail
  • Skilled at prioritizing tasks simultaneously
  • Dependable performance
  • Efficient data input
  • Engaged listening
  • Critical thinking for problem-solving

Languages

Spanish
Elementary
English
Native or Bilingual

Timeline

Account Expert

T-Mobile
02.2023 - 05.2025

Restaurant Hostess

Cattleman's Steakhouse
07.2022 - 12.2022

Retail Sales Associate

Rue21
03.2022 - 07.2022

Shift Leader

Carl's Jr
01.2021 - 11.2021

High School Diploma -

Fowler High School

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Marissa Augustine