Marissa Austin

• Provides specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model.
• Utilizes a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Works collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Utilizes numerous advanced patient systems in support of multiple clinics involved in an inter-professional coordinated care delivery model.
• Professionally communicates with the patient, inter-professional care delivery teams, VA medical centers, and other agencies; communicate with non-VA medical facilities.
• Schedules, cancels, re-schedules patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record, obtaining medical records, and faxing.

• Overseeing the recruitment process for clinical research positions, including sourcing candidates, conducting interviews, and collaborating with hiring managers to make informed hiring decisions
• Ensuring compliance with regulatory requirements such as Good Clinical Practice (GCP), FDA regulations, and institutional policies in all HR practices and procedures
• Facilitating the onboarding process for new hires in clinical research roles, including orientation to company policies, GCP training, and other relevant training programs
• Developing and implementing performance evaluation systems specific to clinical research roles, conducting performance reviews, and providing feedback to support employee growth and development
• Managing employee relations issues within the context of clinical research, including resolving conflicts, addressing ethical concerns, and promoting a positive work environment conducive to research integrity
• Administering compensation and benefits packages tailored to clinical research professionals, including competitive salaries, bonuses for research achievements, and healthcare benefits
• Identifying training needs specific to clinical research roles, coordinating professional development opportunities, and fostering a culture of continuous learning to enhance research skills and knowledge

• Provide project administrative support including maintenance of meeting documentation (e.g., Meeting minutes), study documentation, trip reports, monthly status reports (e.g., enrollment, adverse events, budget, etc.)
• Assists with training and ensures site personnel understands their obligations regarding Protocol, Standard Operating Procedures, Good Clinical Practices, IRB/ FDA regulations and the overall research objective
• Track, process and manage vendor invoices in support of study financial tracking and performs other related duties
• Ran background checks on Principal Investigator to make sure their documents are up to date with SOP
• Manage the EDC system making sure queries are resolved on timely basis and site responds to queries in a timely manner, to ensure investigator and site compliance with the study protocol, overall clinical objectives, and ICH‐GCP guidelines
• Monitors, controls and tracks the preparation of reports, memoranda and data to ensure timeframes are met
• Escalates concerns/ potential risks, documents observations, recommendations and ensure prompt resolution of concerns/ issues in a timely manner
• Assists with making sure that Adverse Events and Serious Adverse Events are reported according to protocol/ ICH‐GCP guidelines
• Assists with monitors trial, manages ISF, communicates regularly with sites team and update CTMS information
• Reviews protocol violations and implement corrective measures such as training the site personnel to prevent future occurrence
• Assist with making sure study documents are in place prior to site initiation/ study enrolment and throughout the study
• Assists with trial process in according to Protocol, ICH-GCP guidelines and SOP

• Oversees a caseload of students assigned to as the primary point of contact with the school
• Arranges support conferences as needed to address performance concerns
• Communicate with the student in a manner that builds ties between the student and the school
• Provides outreach, training, and support to families
• Ensuring students have all necessary equipment and know both how and when to access their courses
• Assists in the planning, review, and reporting of data/statistical results or program or project studies
• Conferred with parents, teachers, and administrators to discuss children's progress and resolve behavioral and academic problems
• Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations

· Facilitate effective communication with Primary Care Provider, Registered Nurse Care Manager, and Licensed Vocational Nurse within the Patient Aligned Care Team to resolve day-to-day conflicts

· Demonstrated advanced knowledge of the technical health care process as it relates to access to care

· Possesses a comprehensive knowledge of policies and procedures associated with operational activities that affect the patient flow and patient care

· Coordinates with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary

· Enters, manipulates, and retrieves information and data from the Vista, Vista Scheduling, CPRS and other clinical information systems as appropriate to area assigned

· Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care