Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Ayala

Summary

Dynamic leader with a proven track record at Hennes & Mauritz, enhancing customer engagement through expert visual merchandising and creative displays. Skilled in operations management and customer service, I excel in driving sales and team development. Achieved significant improvements in customer experience and store aesthetics, showcasing a keen eye for fashion trends and brand marketing.

Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.

Experienced with retail operations, including merchandising and inventory management. Utilizes effective team leadership to drive sales and improve customer experiences. Track record of implementing efficient processes that boost store performance.

Overview

4
4
years of professional experience

Work History

Visual Merchandiser Keyholder

Hennes & Mauritz
01.2024 - 12.2024
  • Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
  • Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
  • Increased customer traffic through effective window displays that showcased new products and promotions.

Product Operations Manager

Old Navy
08.2022 - 01.2024
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Provided training resources for team members, fostering professional development and improved job performance.
  • Championed process improvements through agile methodologies leading to faster time-to-market for new products.
  • Managed budgets and financial planning for the department, ensuring cost-effective allocation of resources.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Provided excellent communication with both customers and colleagues, enhancing overall retail experience.

Shift Leader

Caribou Coffee
02.2021 - 07.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Enforced company policies and regulations with employees.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Education

No Degree - Anthropology

Rio Hondo College
Whittier, CA

Skills

  • Product knowledge
  • Visual merchandising
  • Customer service
  • Creative vision
  • Brand marketing
  • Window displays
  • Fashion trend awareness
  • Visual storytelling
  • Customer experience
  • Seasonal displays
  • Product placement
  • Sales promotion
  • Guest engagement
  • Product display
  • Mannequin styling
  • Employee coaching
  • Cash management
  • Store operations
  • Inventory control
  • Complaint resolution
  • Team Training
  • Team training and development
  • Operations management
  • Loss prevention
  • Sales analysis

Timeline

Visual Merchandiser Keyholder

Hennes & Mauritz
01.2024 - 12.2024

Product Operations Manager

Old Navy
08.2022 - 01.2024

Shift Leader

Caribou Coffee
02.2021 - 07.2021

No Degree - Anthropology

Rio Hondo College

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Marissa Ayala