Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Donham

Coquille

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Door Dash

Self Employed Services
Coos Bay
06.2020 - Current
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Housekeeper

Self Employed Services
Coos Bay
04.2020 - Current
  • Ensured compliance with health standards throughout all cleaning operations.
  • Scrubbed kitchen appliances, countertops, and fixtures to maintain cleanliness.
  • Stocked essential amenities, including soap, shampoo, and toilet paper in guest rooms.
  • Organized closets with hangers for guests' clothing items to enhance convenience.
  • Maintained neat linen closet by folding sheets and arranging shelves systematically.
  • Responded promptly to guest requests regarding housekeeping needs and concerns.
  • Observed proper chemical usage for various surface cleanings to ensure safety.
  • Followed safety protocols while handling hazardous materials during cleaning tasks.

Personal Care Assistant

PAPA inc.
Coos Bay
08.2020 - 11.2023
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Educated family members about proper techniques for caring for the client at home.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Conducted home visits to assess client's needs and provide appropriate interventions.
  • Developed individual plans of care based on assessment findings and physician orders.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.

E-Commerce Assistant

Fred Meyer
Coos Bay
12.2018 - 03.2020
  • Provided technical support related to online shopping issues such as checkout errors or payment failures.
  • Analyzed customer feedback to identify areas of improvement for the store.
  • Monitored inventory levels and restocked merchandise when necessary.
  • Managed customer accounts by processing payments, updating profiles, and responding to inquiries.
  • Generated monthly financial statements showing profits and losses.

Education

High School Diploma -

Marshfield Highschool
Coos Bay, OR
06-1995

Skills

Food Service

Cashiering

Commercial Cleaning

Cash Handling

Retail Sales

Food Safety

Cake Decorating

POS

Produce

Customer Service

Merchandising

Packaging

Inventory Control

Upselling

Freight

Management

Computers

Leadership

Attention to Detail

Home Care

Timeline

Personal Care Assistant

PAPA inc.
08.2020 - 11.2023

Door Dash

Self Employed Services
06.2020 - Current

Housekeeper

Self Employed Services
04.2020 - Current

E-Commerce Assistant

Fred Meyer
12.2018 - 03.2020

High School Diploma -

Marshfield Highschool

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Heather Donham