Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Bassett

Carthage,MO

Summary

Accomplished Registered Nurse with a proven track record at Mercy Joplin, demonstrating exceptional patient care and leadership skills. Expert in medication and IV administration, patient assessments, and implementing infection control measures. Skilled in fostering interdisciplinary team collaboration and patient education, contributing to a reduction in patient falls. Dedicated and compassionate with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Known for strong clinical judgment and a compassionate bedside manner, significantly enhancing patient satisfaction and care outcomes.

Overview

16
16
years of professional experience

Work History

Registered Nurse

Mercy Joplin
01.2024 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Managed patients recovering from medical or surgical procedures.
  • Evaluated patient histories, complaints, and current symptoms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Monitored patient reactions after administering medications and IV therapies.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.

Assistant Director of Nursing

Quaker Hill Manor
12.2022 - 01.2024
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Collaborated with staff, management, and external groups to coordinate patient care.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
  • Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
  • Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
  • Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
  • Assisted in developing policies and procedures for safe medication administration, minimizing errors within the department.
  • Served as a role model for nursing staff by demonstrating exceptional clinical skills, ethical behavior, and commitment to continuous learning.
  • Enhanced staff performance through regular training sessions and professional development opportunities.
  • Promoted a culture of teamwork by encouraging open communication among staff members and facilitating collaboration across departments.
  • Optimized staffing levels to maintain an appropriate nurse-to-patient ratio, promoting quality of care without exceeding budget constraints.
  • Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
  • Implemented infection control measures, reducing facility-acquired infections significantly over time.
  • Identified department issues to recommend corrective actions.
  • Played a key role in attaining high patient satisfaction scores by consistently delivering compassionate care and addressing concerns promptly.
  • Developed comprehensive care plans for patients, ensuring optimal health outcomes and patient satisfaction.
  • Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Established strong relationships with community partners to expand access to healthcare services beyond facility walls.
  • Improved patient care by implementing evidence-based nursing practices and protocols.
  • Provided educational resources on disease prevention and health maintenance topics to help patients make informed decisions about their care.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Facilitated continuing education and training programs to drive staff competency and professional development.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored antibiotic usage patterns within the unit, helping guide stewardship efforts aimed at minimizing resistance development.
  • Promoted adherence to isolation precautions when caring for patients with contagious illnesses, protecting both staff and other patients from potential exposure.
  • Served as a resource for fellow nurses seeking guidance on managing complex infectious disease cases, promoting professional growth within the team.
  • Actively participated in infection control committees, advocating for best practices and sharing expertise with colleagues across disciplines.
  • Provided expert consultation services during outbreaks or unusual clusters of infection, contributing to rapid containment and resolution efforts.
  • Continuously maintained proper safety and took precautionary measures to avoid spread of disease and infection.
  • Investigated outbreaks and revamped control measures to prevent future incidents.
  • Identified risks proactively, preparing teams for likely infections based on seasonal changes or current epidemiological trends.
  • Reduced the spread of COVID-19 by providing accurate information on preventive measures to individuals and communities.
  • Participated in ongoing training sessions to stay abreast of new developments in COVID-19 research, treatments, and best practices for response efforts.
  • Conducted thorough follow-ups with individuals who tested positive for COVID-19, ensuring their adherence to isolation guidelines and monitoring their wellbeing.
  • Enhanced public safety by conducting rapid COVID-19 testing and reporting results promptly.
  • Ensured compliance with established protocols for infection control during all interactions with patients and team members alike.
  • Assisted in the development and implementation of effective strategies for addressing potential outbreaks within local areas.
  • Recognized and treated COVID-19 symptoms according to established policies and practices.
  • Monitored local COVID-19 trends using data analysis tools to inform response team''s strategic planning efforts accordingly.

Licensed Practical Nurse

ShiftKey
08.2021 - 12.2022
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Improved patient satisfaction by providing high-quality nursing care to diverse populations during travel assignments.
  • Adeptly managed a caseload of patients while maintaining accurate documentation, ensuring smooth communication among team members.
  • Utilized strong clinical judgment to prioritize urgent situations and effectively triage patients in need of immediate attention.
  • Performed comprehensive assessments of patients'' physical and emotional needs, developing tailored care plans accordingly.
  • Educated patients and families on treatment plans, healthcare management, and prevention strategies, promoting overall wellness.
  • Supported continuity of care by efficiently managing handoffs between shifts, ensuring seamless transitions for both staff members and patients alike.
  • Enhanced patient care by participating in ongoing educational opportunities, staying current with industry trends and best practices.
  • Expedited discharge processes through efficient coordination with healthcare professionals and community resources.
  • Enhanced patient recovery rates through diligent monitoring and timely interventions.
  • Streamlined medication administration processes by implementing time-saving techniques without compromising accuracy or safety standards.
  • Consistently received positive feedback from patients for empathetic bedside manner and attentive care provision.
  • Demonstrated adaptability and resilience in adjusting to diverse work settings while maintaining a high level of professionalism.
  • Administered medications as prescribed, closely monitoring for side effects or adverse reactions.
  • Served as a trusted advocate for patients by communicating their needs to healthcare providers and facilitating informed decision making.
  • Contributed to successful survey results by diligently maintaining compliance with federal regulations governing skilled nursing facilities during travel assignments.
  • Monitored patient health conditions to report changes to assigned physician.
  • Reviewed patient history to verify conditions and current medications.
  • Delivered emotional support to patients and families during challenging times.
  • Provided patient education on health care issues and prescribed medications.
  • Took samples to complete diagnostic and routine assessment tests.
  • Helped patients complete bathing, dressing and eating.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.

Dialysis Licensed Practical Nurse

Freeman Hospital East
01.2022 - 07.2022
  • Provided assistance during emergency situations within the dialysis clinic, acting quickly and effectively to ensure patient safety.
  • Upheld quality assurance standards by participating in internal audits, identifying areas for improvement within the clinic''s processes, and implementing solutions accordingly.
  • Reduced time spent on documentation tasks by implementing an electronic health record system for tracking patient progress more efficiently.
  • Collaborated with interdisciplinary healthcare teams to create individualized care plans tailored to each patient''s needs.
  • Maintained current knowledge on industry advancements through ongoing professional development courses and seminars in nephrology nursing practice.
  • Ensured compliance with federal and state regulations related to licensure, certification, and continuing education requirements for dialysis licensed practical nurses.
  • Streamlined the patient admission process by completing thorough assessments and promptly initiating treatment plans as needed.
  • Ensured proper functioning of dialysis equipment through regular inspections, cleaning, and troubleshooting as needed, minimizing downtime and ensuring consistent delivery of treatment.
  • Helped prevent complications with diligent assessment of patient pre-and post-dialysis, promptly reporting any changes or concerns to the supervising nurse or physician.
  • Safeguarded against medication errors by carefully administering prescribed medications under the supervision of a registered nurse, adhering to strict dosage guidelines and protocols.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Administered medications and injections to patients.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Reviewed patient history to verify conditions and current medications.
  • Took samples to complete diagnostic and routine assessment tests.
  • Maintained safe and efficient treatment environment by adhering to infection control protocols and equipment maintenance schedules.
  • Assisted in reducing hospital readmissions for dialysis patients through thorough patient education and follow-up care.
  • Contributed to the overall success of the dialysis center by consistently demonstrating strong clinical skills, effective communication, and dedication to delivering exceptional patient care.
  • Provided compassionate support to patients during difficult emotional periods, fostering a positive treatment experience.
  • Ensured optimal vascular access function by performing regular assessments, troubleshooting complications promptly, and collaborating with surgeons when necessary.
  • Enhanced patient safety by proactively identifying and addressing potential risks during dialysis treatments, such as blood pressure fluctuations or electrolyte imbalances.
  • Collaborated with interdisciplinary team members to develop individualized care plans for dialysis patients, resulting in improved overall health and wellbeing.
  • Improved patient outcomes by providing high-quality care and closely monitoring dialysis treatments.
  • Upheld regulatory compliance within the facility by staying current on industry standards and adapting practices accordingly.
  • Monitored patient reactions after administering medications and IV therapies.

Charge Nurse

Communities of Wildwood Ranch
03.2021 - 08.2021
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
  • Streamlined nursing workflows for increased efficiency and improved patient outcomes.
  • Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
  • Ensured timely medication administration by efficiently prioritizing tasks based on urgency while maintaining accuracy in dosing calculations.
  • Elevated the standard of care delivery within the skilled nursing unit through consistent participation in continuing education programs.
  • Enhanced patient safety by diligently monitoring vital signs, administering medications, and performing wound care and dressing changes.
  • Increased patient satisfaction by fostering strong relationships through empathetic communication and active listening skills.
  • Improved patient outcomes by consistently providing high-quality, evidence-based care in a skilled nursing unit.
  • Reduced hospital readmissions by effectively managing complex medical conditions and coordinating interdisciplinary care plans.
  • Assisted with patients'' daily living activities, ensuring their comfort and dignity were maintained.
  • Minimized infection rates by adhering to strict protocols for hand hygiene, equipment sterilization, and isolation precautions when caring for patients with contagious illnesses.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Managed patients recovering from medical or surgical procedures.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

LPN Charge Nurse

National Healthcare Corp
01.2020 - 03.2021
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
  • Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
  • Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
  • Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
  • Served as charge nurse, caring for patients with serious illnesses.
  • Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
  • Provided compassionate end-of-life care, supporting patients and their families through difficult times.
  • Promoted continuity of care by thoroughly documenting shift-to-shift communication in nursing reports.
  • Promoted patient independence by teaching self-care skills and explaining conditions and medications.
  • Managed complex wound care cases, applying advanced knowledge of wound healing principles to achieve optimal results.
  • Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
  • Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
  • Implemented evidence-based nursing practices to improve patient health and maintain compliance with regulatory standards.
  • Improved infection control measures by closely monitoring staff adherence to proper hand hygiene protocols.
  • Collaborated with interdisciplinary team members to optimize patient outcomes and deliver high-quality care.
  • Served as a mentor to new nurses, fostering a positive work environment and promoting professional growth.
  • Streamlined medication administration processes for improved accuracy, reducing medication errors and ensuring patient safety.
  • Coordinated timely admissions, transfers, and discharges for efficient bed utilization within the nursing unit.
  • Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
  • Increased patient satisfaction scores by consistently providing exceptional customer service and addressing concerns promptly.
  • Administered medications and injections to patients.
  • Delivered emotional support to patients and families during challenging times.
  • Took samples to complete diagnostic and routine assessment tests.
  • Provided patient education on health care issues and prescribed medications.
  • Evaluated patient histories, complaints, and current symptoms.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Contributed to organizational accreditation efforts by maintaining compliance with regulatory requirements and clinical practice guidelines.
  • Mentored nursing students and new hires, fostering professional development and growth within the specialty.
  • Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
  • Treated and carefully tended to vascular and diabetic ulcers.
  • Optimized pressure ulcer prevention strategies by conducting regular risk assessment screenings for vulnerable populations.
  • Championed patient safety initiatives focused on reducing skin breakdown risk factors in vulnerable populations.
  • Assessed and treated draining of wounds and burns.
  • Provided post-surgery treatment and care for patients with ostomies.

Customer Service Representative

Joplin Globe
08.2017 - 05.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Created and maintained detailed database to develop promotional sales.

Licensed Practical Nurse

Joplin Health and Rehabilitation
06.2019 - 01.2020
  • Facilitated timely discharges by coordinating care with social workers, case managers, therapy teams.
  • Ensured quality care for patients with complex medical conditions, utilizing critical thinking skills in decision-making processes.
  • Fostered patient independence through adaptive strategies while maintaining safety measures.
  • Enhanced patient satisfaction by providing compassionate, individualized care and addressing concerns promptly.
  • Promoted a culture of continuous improvement by participating in ongoing education opportunities and staying current on industry trends.
  • Expedited patient recovery by performing accurate assessments, developing appropriate interventions, and evaluating progress regularly.
  • Coordinated continuity of care through effective communication with interdisciplinary healthcare professionals.
  • Mitigated risks associated with falls and pressure ulcers through diligent monitoring and preventative interventions.
  • Maintained safe and clean working environments, adhering to infection control policies and procedures.
  • Contributed to a positive work culture by supporting colleagues in their professional growth and sharing best practices within the team.
  • Administered medications safely and accurately, following established protocols and guidelines.
  • Developed strong rapport with patients and families, fostering trust in the nursing care provided.
  • Advocated for patients'' rights, ensuring that their voices were heard during treatment decisions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Managed patients recovering from medical or surgical procedures.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Coordinated with physicians to adjust medications as needed for optimal palliative care outcomes.
  • Managed pain effectively by closely monitoring symptoms and adjusting medications accordingly.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
  • Promoted a peaceful and supportive environment for patients and their families during the end-of-life transition.
  • Advocated for patients'' wishes regarding medical treatment options, respecting cultural beliefs and values throughout the decision-making process.
  • Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
  • Enhanced family understanding of the hospice process through clear communication and education.
  • Implemented creative non-pharmacological interventions for symptom management, enhancing patient comfort and overall quality of life.
  • Established hospice care services for elderly and disabled patients.
  • Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
  • Supported grieving families through bereavement counseling services and educational resources on coping mechanisms.

Insurance Agent

Aflac
08.2016 - 09.2017
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Enhanced client portfolio value by recommending personalized insurance solutions based on individual risk assessments.
  • Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
  • Spearheaded digital marketing campaign that increased online inquiries and sales conversions.
  • Educated clients on insurance policies and procedures.

Sales Manager

Check Into Cash
05.2013 - 10.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Attended industry events and conventions to expain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Server

Applebee's Grill + Bar
12.2010 - 05.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Streamlined order-taking process to minimize wait times for diners.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Cashier

Apple Market
09.2008 - 12.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Reduced processing errors by meticulously following transaction procedures.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Associate of Science - Nursing

Crowder College
Neosho, MO
05.2023

LPN Certificate - Nursing

Franklin Technology Center
Joplin
05.2019

Skills

  • Medication and IV administration
  • CDC certified Infection Preventionist
  • Direct Patient Care
  • Patient Assessments
  • Documentation and Charting
  • Strong Clinical Judgment
  • Patient education and counseling
  • Patient and family advocacy
  • Infection control measures
  • Wound Care
  • Care Planning
  • Professional Bedside Manner
  • Telemetry monitoring
  • Licensed RN
  • Advanced Cardiac Life Support (ACLS) certification
  • Certified in CPR/AED
  • Collecting vitals
  • Nursing staff leadership
  • Tracheostomy Care
  • Precepting
  • Emergency Response
  • Maintaining privacy
  • Relationship Building
  • Diabetes management
  • High level of autonomy
  • Procedure preparations
  • Chronic Disease Management
  • Lab result interpretation
  • Team Coordination
  • EMR Systems
  • Performing EKGs
  • Complex Problem-Solving
  • Proper catheter insertion/removal
  • Intake and discharge
  • ADL Assistance
  • Staff Supervision
  • Chest pain management
  • Treatment Planning
  • Emotional awareness
  • Administering immunizations
  • Emotional Intelligence
  • Health screening
  • Cardiac Care
  • Hospice and palliative care
  • Long-Term Care
  • Geriatric Nursing
  • Removing sutures
  • Palliative care awareness
  • Feeding pumps understanding
  • Managing deadlines
  • Seizure Management
  • At-risk patient care
  • Intravenous therapy
  • Pre-and Post-Operative Care
  • Infection Control
  • Blood Draw and Sample Collection
  • Delegation and Motivation
  • Training staff
  • Unit Oversight
  • Wound assessment
  • Pressure Ulcer Management
  • Pain Management
  • Risk Identification
  • Quality Improvement
  • Intervention Planning
  • Wound treatment
  • Infection Risk Assessment
  • Outbreak Management
  • CDC Policies
  • Antimicrobial Stewardship
  • Quality Assurance
  • Phlebotomy

Timeline

Registered Nurse

Mercy Joplin
01.2024 - Current

Assistant Director of Nursing

Quaker Hill Manor
12.2022 - 01.2024

Dialysis Licensed Practical Nurse

Freeman Hospital East
01.2022 - 07.2022

Licensed Practical Nurse

ShiftKey
08.2021 - 12.2022

Charge Nurse

Communities of Wildwood Ranch
03.2021 - 08.2021

LPN Charge Nurse

National Healthcare Corp
01.2020 - 03.2021

Licensed Practical Nurse

Joplin Health and Rehabilitation
06.2019 - 01.2020

Customer Service Representative

Joplin Globe
08.2017 - 05.2020

Insurance Agent

Aflac
08.2016 - 09.2017

Sales Manager

Check Into Cash
05.2013 - 10.2015

Server

Applebee's Grill + Bar
12.2010 - 05.2013

Cashier

Apple Market
09.2008 - 12.2010

Associate of Science - Nursing

Crowder College

LPN Certificate - Nursing

Franklin Technology Center

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Marissa Bassett