Marissa Battiato
San Jose,CA
Summary
Accomplished Deputy Sheriff Officer of seven years with a proven track record at Santa Clara County, adept in emergency management and critical thinking. Excelled in community outreach, enhancing trust, and spearheaded successful security in Jail setting. Skilled in de-escalation techniques and proficient in Microsoft Office and Google Suite, demonstrating integrity and cultural sensitivity in all interactions.
Overview
12
12
years of professional experience
Work History
Deputy Sheriff Officer
Santa Clara County
07.2017 - Current
- Assisted in planning and executing emergency drills within schools to ensure preparedness during crisis situations.
- Provided testimony in court proceedings, contributing to successful prosecution cases.
- Conducted welfare checks on vulnerable individuals, offering support and assistance when needed.
- Participated in ongoing training programs to remain current on law enforcement best practices and tactics.
- Utilized conflict resolution skills to de-escalate tense situations before they escalated into violence or disorderly conduct incidents.
- Completed detailed reports accurately documenting incidents and actions taken during shifts.
- Supervised detention facilities, ensuring prisoner safety and adherence to established rules.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Observed jail and inmate activity to maintain order and safety of hundreds of inmates and guards.
- Drafted hundreds reports detailing incidents and safety violations.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Performed arrests while ensuring suspect rights were upheld, maintaining high ethical standards in all interactions.
Barista Shift Supervisor
Starbucks
05.2012 - 07.2017
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Designed and adjusted work schedules to meet business demands.
Education
Associate of Science - Chemistry
Carrqqington College
San Jose, CA06.2015
High School Diploma -
Archbishop Mitty High School
San Jose, CA05.2010
Skills
- Integrity and Honesty
- Cultural Sensitivity
- Emergency Management
- De-Escalation Techniques
- Critical Thinking
- Decision-Making
- Case report writing
- First Aid
- Proficient in Microsoft Word, Excel, PowerPoint
- Proficient in Google Suite and Canva
Avid fantasy book reader
Indulging in fantasy books for the last 20 years. Love for a fantastical escape in books.
Timeline
Deputy Sheriff Officer
Santa Clara County
07.2017 - Current
Barista Shift Supervisor
Starbucks
05.2012 - 07.2017
Associate of Science - Chemistry
Carrqqington College
High School Diploma -
Archbishop Mitty High School