Summary
Overview
Work History
Education
Skills
Certification
Timeline
Customer Service Award
Generic

Marissa Bauer

Rochester,NY

Summary

Dynamic Rink Manager at the City of Rochester with proven expertise in employee training and facility management. Enhanced customer satisfaction through effective problem-solving and team leadership, while maintaining operational excellence. Skilled in cash handling and documentation, fostering a positive work environment that promotes staff development and collaboration.

Knowledgeable Management departments with comprehensive background in rink operations and management. Successfully oversaw daily activities, ensuring smooth operations and high customer satisfaction through effective problem-solving and team leadership. Demonstrated skills in facility maintenance and event coordination, consistently meeting operational goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Rink Manager

City of Rochester
09.2025 - Current
  • Engaged with customers to provide exceptional service and resolve inquiries.
  • Assisted in daily operations to ensure smooth rink functionality.
  • Learned safety protocols and best practices for rink maintenance.
  • Supported event coordination by preparing facilities and equipment.
  • Monitored ice conditions, reporting any issues for prompt resolution.
  • Collaborated with team members to maintain cleanliness and organization of the rink area.
  • Enhanced customer satisfaction by efficiently managing daily rink operations and addressing concerns promptly.
  • Coordinated special events such as birthday parties and corporate gatherings, ensuring positive guest experiences.
  • Recruited supervised, evaluated staff performance, fostering a positive work environment that encouraged teamwork and professional growth.
  • Assisted coaches and instructors in developing age-appropriate training programs, contributing to the overall success of rink-affiliated sports teams.
  • Orders supplies and materials for rinks.
  • Maintains skates by cleaning and sharpening as well as maintaining the equipment to sharpen
  • Computes daily cash reports: register, closings, and bank deposits;

Beach Manager

City of Rochester
06.2025 - 09.2025
  • Assisted in managing daily beach operations and ensuring compliance with safety regulations.
  • Supported staff in maintaining cleanliness and organization of beach facilities.
  • Evaluates subordinates performance issuing commendations and reprimands where appropriate;
  • Oversees the opening and closing procedures associated with the beach;
  • Monitored weather conditions to ensure safety and comfort for beachgoers.
  • Participated in training sessions to learn best practices in beach management operations.
  • Provided excellent customer service to visitors, addressing their needs promptly and professionally.
  • Enhanced beach safety by implementing effective lifeguard rotations and monitoring procedures.
  • Oversaw emergency response efforts, coordinating with first responders during critical incidents on the beachfront.
  • Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Renders first aid and resuscitation as necessary;
  • Trains employees in lifesaving and swimming techniques.
  • Ensures that the proper emergency rescue equipment is readily accessible and well maintained.
  • Files health reports
  • Maintains a file of staff certifications;
  • Prepares and keeps narrative and numerical reports;
  • Maintained daily changing schedules of all staff

Assistant Beach Manager

City of Rochester
04.2025 - 06.2025
  • Managed daily operations of beach facilities, ensuring cleanliness and safety for visitors.
  • Assisted in scheduling staff shifts and coordinating activities for beach events.
  • Implemented safety protocols to enhance visitor experience and reduce incidents.
  • Conducted regular inspections of beach amenities, reporting maintenance needs promptly.
  • Maintained inventory of supplies and equipment, ensuring readiness for peak season demands.
  • Fostered a welcoming environment through effective communication and customer service skills.
  • Managed beach staff, ensuring efficient allocation of resources and personnel for optimal coverage.
  • Implemented preventive measures against potential hazards, reducing accidents on the premises significantly.
  • Promoted a positive work environment through team-building activities and ongoing professional development opportunities for staff members.
  • Evaluated employee performance regularly, offering constructive feedback aimed at fostering continuous improvement within the team.
  • Ensured compliance with environmental regulations, maintaining the health and sustainability of the beach ecosystem.
  • Assisted customers by retrieving beach equipment, answering questions, and helping physically disabled.
  • Inspected recreational equipment prior to each shift to detect damage and wear.
  • Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
  • Supervises aquatic, security, and grounds maintenance staff members assigned to the beach;
    Enforces sanitary and safety measures of the Health Department and the Bureau of Recreation;
    Supervises the maintenance of the beach front and adjacent properties;
  • Evaluates subordinates performance issuing commendations and reprimands where appropriate;
  • Oversees the opening and closing procedures associated with the beach;
  • Schedules staff coverage;
  • Maintains a file of staff certifications;
  • Prepares and keeps narrative and numerical reports;
  • Administers first aid and CPR as required;Ensures that the proper emergency rescue equipment is readily accessible and well maintained.
  • Files health reports;
  • Keeps inventory, attendance, payroll and other records;
  • Renders first aid and resuscitation as necessary;
  • Trains employees in lifesaving and swimming techniques.

Cashier

Tops Friendly Markets
09.2019 - 03.2023
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Assisted customers with product inquiries, resolving issues promptly and courteously.
  • Handled cash management duties, including balancing registers at shift end.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Trained new cashiers on operational procedures and customer service standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Approached every question or concern with calm and level-headed approach.
  • Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
  • Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
  • Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
  • Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Assisted management in monitoring inventory levels near the registers, alerting them to any potential shortages or discrepancies.
  • Collaborated with team members to ensure seamless store operations during busy periods.

Education

No Degree - EMT

Monroe Community College
Rochester, NY
09-2023

No Degree - Veterinary Science

Medaille College
Buffalo, NY
09-2015

High School Diploma -

East Highschool
Rochester, NY
01-2012

Skills

  • Employee training
  • Scheduling coordination
  • Retail operations
  • Facility management
  • Facility upkeep
  • Cash handling
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Customer service
  • Staff management
  • Staff training and development
  • Task delegation
  • Documentation and reporting

Certification

  • Lifeguarding with CPR/AED For the Professional Rescuer, First Aid, and Waterfront Skills jun 19 2024 with Redcross

Timeline

Rink Manager

City of Rochester
09.2025 - Current

Beach Manager

City of Rochester
06.2025 - 09.2025

Assistant Beach Manager

City of Rochester
04.2025 - 06.2025

Cashier

Tops Friendly Markets
09.2019 - 03.2023

No Degree - EMT

Monroe Community College

No Degree - Veterinary Science

Medaille College

High School Diploma -

East Highschool

Customer Service Award

This was due to the rescue for a woman having a seizure during one of our weekly swim sessions.  I sounded the alarm then proceed to  assist  the woman as she was coming down from the round of her seizure. 

The second one I  was put in was due to  assisting a client at the beach who was destressed  by another beach going and running interfrenece between her an the aggresser 

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Marissa Bauer