Marissa Bell
Wilmington
Summary
Accomplished Server/Barista/AGM at Turning Point, adept in exceptional customer service and inventory management. Demonstrated ability to exceed performance goals, ensuring customer satisfaction and loyalty. Skilled in handling high-volume dining with professionalism and efficiency. Proven track record in fostering team collaboration and enhancing guest experiences.
Overview
12
12
years of professional experience
Work History
Server/Barista/AGM
Turning Point
09.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Managed inventory of dining supplies to prevent shortages during service.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Bartender
Red Robin
09.2012 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
Red Robin
09.2012 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Chichester High School
Chichester, Pa2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
- Food running
- High volume dining
- Order accuracy
- Table bussing
- Guest relations management
- Order management
- Inventory management
- Food delivery
- Point-of-sale system
- Take-out service
- Team player
Timeline
Server/Barista/AGM
Turning Point
09.2022 - 12.2024
Bartender
Red Robin
09.2012 - 09.2022
Server
Red Robin
09.2012 - 09.2022
High School Diploma -
Chichester High School
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