Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Bell

Wilmington

Summary

Accomplished Server/Barista/AGM at Turning Point, adept in exceptional customer service and inventory management. Demonstrated ability to exceed performance goals, ensuring customer satisfaction and loyalty. Skilled in handling high-volume dining with professionalism and efficiency. Proven track record in fostering team collaboration and enhancing guest experiences.

Overview

12
12
years of professional experience

Work History

Server/Barista/AGM

Turning Point
09.2022 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.

Bartender

Red Robin
09.2012 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Server

Red Robin
09.2012 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Diploma -

Chichester High School
Chichester, Pa
2008

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Professional appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Food running
  • High volume dining
  • Order accuracy
  • Table bussing
  • Guest relations management
  • Order management
  • Inventory management
  • Food delivery
  • Point-of-sale system
  • Take-out service
  • Team player

Timeline

Server/Barista/AGM

Turning Point
09.2022 - 12.2024

Bartender

Red Robin
09.2012 - 09.2022

Server

Red Robin
09.2012 - 09.2022

High School Diploma -

Chichester High School
Marissa Bell