Marissa Berny
Summary
Reliable and determined leader demonstrating high level of ownership and initiative. Consistently performing exceptional work ethic and desire to go above and beyond to exceed the company's expectations. A team player, goal driven in fast-paced environments, and creating customer loyalty and satisfaction by listening and being attentive. Skilled and proactive employee by implementing my managerial and problem solving experience in my everyday work.
Overview
1
1
year of professional experience
Work History
Retail Associate
TJX Companies
Brea, CA
07.2023 - Current
- Assisted customers in finding products, answered questions, and made product recommendations.
- Resolved customer complaints in a professional manner.
- Tracked inventory levels for restocking purposes.
- Ensured compliance with all company policies and procedures.
- Assisted with special projects such as reorganizing the store layout or launching new products.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Followed loss prevention strategies, minimizing theft.
- Implemented marketing strategies to increase sales volume and promote products.
- Coached other employees in customer service strategies and successful selling techniques.
Barista
Coffee Bean & Tea Leaf
Brea, CA
07.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Participated in regular meetings with store managers to discuss employee performance.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
- Listened to customer desires and needs to recommend optimal products.
Skills
- Customer service
- Organizational strengths
- Detail-oriented
- Strong communication skills
- Cash handling
- Administrative duties
- Managerial experience
- Assignment Delegation
- Customer Complaint Resolution
- Mentoring and Coaching
- Quality Assurance
- Professional Demeanor
- Analytical Skills
Accomplishments
- Was awarded for winning three work competitions for loyalty membership sales and received prizes for being top performer in efficiency and urgency.
- Created various competitive-friendly work contests to raise company's metrics and boost employee morale.
- Exceeded expectations when targeting to save staff and company dollars.
- Organized game plans via email and sent weekly updates to managers/leads to implement better communication skills in the workplace and give the team a fresh focus to set goals together as a team and for the company.
Timeline
Retail Associate
TJX Companies
07.2023 - Current
Barista
Coffee Bean & Tea Leaf
07.2023 - Current
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