Marissa Best

Self-motivated, a team leader, self-starter, can manage multiple projects and has an extensive knowledge of the Hospitality Industry. Built and fostered relationships with Cast members and Leaders across multiple lines of business as well as vendors.

• Housekeeping Base

Resolved Guest issues with housekeeping, communicated with resort leadership to solve concerns, directed housekeeping staff and housepersons, organized lost and found from 1,681 rooms to reunite lost items with guests, assigned boards to PM housekeeping staff, reported all Pest management concerns including 724, and proactively monitored all work orders for the entire housekeeping and custodial department to ensure they were assigned to the proper department to ensure the cleanliness of the resort promptly.

• Helped lead the reopening of Jambo House at Animal Kingdom Lodge after COVID-19.

Assisted in properly setting up rooms and dividing cast into which rooms were their responsibility.

• Walmart

Assisted in leading projects to organize the sales floor such as organizing endcaps, assisted in solving customer complaints, and assisted in answering questions from customers and employees to provide them with the best direction.

• Margaret Rudd and Associates

Assisted peers in solving Guest issues to satisfaction, assisted in assigning housekeepers to properties, filed paperwork to ensure that Housekeepers were paid for the properties cleaned, and assisted in coming up with solutions when maintenance problems would arise.