Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Bines

Suffolk,VA

Summary

Dynamic and results-driven professional with a strong background in customer service at Firehouse Subs. Recognized for exceptional communication and problem-solving skills, I consistently enhanced customer satisfaction and streamlined operations. Proficient in Microsoft Office and social media, I effectively managed tasks while fostering teamwork and adaptability in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Atlas Pizza, Regon
Suffolk, VA
06.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Team Member

Firehouse Subs
Suffolk, VA
02.2023 - 05.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Conducted product demonstrations, enhancing customer engagement and interest.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
  • Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Developed marketing materials to promote in-store events and special promotions.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Streamlined workflow for increased efficiency, introducing digital tool for task management.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Improved customer satisfaction by quickly helping each person find the desired products.
  • Maintained a clean and orderly store environment, ensuring a pleasant restaurant experience for customers.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Fostered a positive work environment, leading by example, and offering support to team members as needed.

Recommended by Manager, Jaylan Parker.

Team Member

Firehouse Subs
Suffolk, VA
12.2021 - 02.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Conducted product demonstrations, enhancing customer engagement and interest.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
  • Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Developed marketing materials to promote in-store events and special promotions.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Streamlined workflow for increased efficiency, introducing digital tool for task management.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Improved customer satisfaction by quickly helping each person find the desired products.
  • Maintained a clean and orderly store environment, ensuring a pleasant restaurant experience for customers.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Fostered positive work environment, leading by example and offering support to team members as needed.

Recommended by Manager, Jaylan Parker.

Education

High School Diploma - General Studies

Nansemond River High School
Suffolk, VA
05.2025

Veterinary Science

Community College Administrator Program
Suffolk, VA
05.2025

Skills

    My key skills

  • Communication
  • Customer service
  • Time Management
  • Teamwork
  • Adaptability
  • Problem solving
  • Work ethic
  • Emotional intelligence
  • Social Media
  • Microsoft Office
  • Sanitation and hygiene
  • Product Knowledge

Certification

Canine and feline CPR and first aid certification, Pet Emergency Academy, February 2025

Timeline

Cashier

Atlas Pizza, Regon
06.2023 - 07.2023

Team Member

Firehouse Subs
02.2023 - 05.2023

Team Member

Firehouse Subs
12.2021 - 02.2022

High School Diploma - General Studies

Nansemond River High School

Veterinary Science

Community College Administrator Program
Marissa Bines