Marissa Bodie
Indianapolis,IN
Summary
Hi, my name is Marissa Bodie and I'm a personable, friendly and solution-oriented customer service rep. with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. In turn, I'm also a detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Also, I'm a reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Remote)
Teleperformance USA
10.2021 - 11.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
- Developed effective working relationships with team members across multiple departments
- Attended regular training sessions on updates and changes within the industry or organization
- Assisted customers in resolving issues with their accounts or orders
- Received incoming calls from customers and responded to inquiries about product features and benefits
- Maintained a professional attitude while providing excellent customer service
- Performed data entry tasks to keep records up-to-date and accurately entered into the system
- Resolved customer complaints in a timely manner by addressing root causes of the issue
- Suggested improvements to existing procedures based on customer feedback
- Developed relationships with customers through friendly interactions over the phone
- Maintained current knowledge of company products, services, and processes
- Initiated contact with customers via telephone or email when necessary
- Worked closely with other departments to resolve complex customer issues
- Monitored call volume trends to determine staffing needs for peak times
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Updated databases with new and modified customer data
- Collected deposits or payments and arranged for billing
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Referred unresolved customer grievances to designated departments for further investigation
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Warehouse Worker
Walmart
08.2019 - 01.2020
- Picked and prepared numerous shipments in a controlled warehouse atmosphere.
- Recieved deliveries, scanned packages and updated orders in my RF scanner.
- Packaged materials and items in designated crates and boxes and properly placed and sealed with their labels.
- Packed and labeled merchandise to prepare for loading and shipping to customers.
- Used my RF scanner to scan the select cubby that needed to be filled with each piece of merchandise.
- Compiled, sorted and filed records of product orders business transactions and other activities.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Customer Service Representative
Speedway LLC
08.2017 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Developed strong customer relationships to encourage repeat business
- Consulted with customers to resolve service and billing issues
- Demonstrated exceptional customer service skills by resolving customer inquiries and concerns promptly and efficiently
- Accurately processed cash and credit card transactions, ensuring till balance at the end of each shift
- Effectively multitasked in a fast-paced environment, managing long queues and ensuring customer satisfaction
- Collaborated with team members to restock merchandise, maintain cleanliness, and create a positive shopping experience
- Provided exceptional customer service, resolving inquiries, complaints, and issues in a professional manner
- Managed high-volume cash register, processing transactions quickly and accurately
- Demonstrated strong communication skills, effectively interacting with diverse customers and colleagues
- Managed cash transactions, ensuring accuracy and efficiency in handling payments and providing change
- Proactively maintained a clean and organized work environment, resulting in enhanced customer satisfaction
- Proficiently operated POS system and utilized product knowledge to provide personalized recommendations
- Resolved customer complaints and concerns promptly, ensuring customer satisfaction.
- Implemented cash-handling procedures that reduced discrepancies in daily financial reports significantly.
- Trained new employees on company policies, safety procedures, and customer service best practices.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
Cashier
Levy Restaurants
01.2016 - 01.2019
- Greeted customers and answered any questions they had about the store's products and services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Issued receipts, refunds, credits or change due to customers
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Balanced daily transactions on a computerized point-of-sale system
- Ensured compliance with all safety regulations within the store environment
- Organized promotional displays or arrange merchandise on counters or tables to promote sales
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
- Followed company security procedures for handling large sums of money
- Accepted cash and credit card payments, issued receipts and provided change
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Trained new cashiers on proper use of registers and store policies
- Monitored cashier performance, providing feedback as needed
- Performed daily opening and closing procedures for the register area
- Conducted inventory audits to ensure accuracy of product levels in the register area
- Maintained a clean work environment by sweeping floors and wiping down counters regularly
- Processed refunds and exchanges according to company policy
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift
- Coordinated with other departments when additional support was needed during peak hours
- Developed strong working relationships with team members to foster collaboration
- Answered customer questions and provided store information
- Processed payments promptly for customers to exceed productivity standards
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
- Verified customer age requirement for alcohol or tobacco purchases
- Trained new team members in cash register operation, stock procedures and customer services
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Streamlined the checkout process for faster service and improved customer experience.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
Education
A.A.S. in Human Services -
Ivy Tech Community College
Indianapolis, IN05.2018
HS Diploma -
Decatur Central High School
Indianapolis, IN06.2014
Skills
- Cash Handling
- Food Prep
- Food Service
- Customer Service
- Team Member
- Microsoft Office
- RF Scanner
- Microsoft Word
- Order Picking
- Order Picker
- Kitchen Experience
- Medical terminology
- Typing
- Data entry
- HIPAA
- Quality assurance
- Technical support
- Problem solving skills
- Product knowledge
- Outbound calling
- Management
- Building rapport
- Verbal and written communication
- Complaint resolution
- Databases
- Active Listening
- Data Entry
- Call center experience
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Scheduling
- Product Knowledge
- Office equipment proficiency
- Warehousing functions
Assessments
- Call center customer service, Proficient, 07/01/21
- Work style: Reliability, Proficient, 03/01/22
- Customer focus & orientation, Proficient, 09/01/21
- Sales skills, Proficient, 07/01/21
- Administrative assistant/receptionist, Proficient, 12/01/21
- Mechanical knowledge, Proficient, 02/01/22
- Front desk agent (hotel), Proficient, 12/01/21
- Customer service, Proficient, 04/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative (Remote)
Teleperformance USA
10.2021 - 11.2022
Warehouse Worker
Walmart
08.2019 - 01.2020
Customer Service Representative
Speedway LLC
08.2017 - 01.2020
Cashier
Levy Restaurants
01.2016 - 01.2019
A.A.S. in Human Services -
Ivy Tech Community College
HS Diploma -
Decatur Central High School