Marissa Bond
Bronx,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Butcher Assistant
Food Lion
07.2018 - 04.2019
- Greeted and interacted with diverse customer base, serving needs on individual basis
- Managed over 50 customer inquires daily.
- Ground, cut and arranged various meat products for sale
- Packaged and weighed products for customers and supported individual product selection process
- Handled calls promptly and with courteous professionalism
- Maintained working knowledge of products, accounts, representatives, tools and systems
- Processed orders, service requests and applied information to customers
- Completed call documentation while speaking with customers
- Followed strict food safety protocol as outlined by NY food handling guidelines
Cook
Poultry Carver, Boston Market
04.2017 - 06.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Prepared food items in compliance with recipes and portioning control guidelines
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
- Maintained working knowledge of products, accounts, representatives, tools and systems
- Completed call documentation while speaking with customers
- Answered in-depth questions about company offerings, service policies and benefits of each plan
- Navigated multiple computer systems expertly to handle customers' sales and service needs
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions
Server/Cook
Barbeque Lodge
09.2015 - 10.2017
- Maintained all food and prep areas
- Conducted inventory of food and restocked at supervisor’s direction
- Cooked for customer consumption
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer calls and emails to answer questions about products and services
Front End Manager
Food Lion
03.2013 - 08.2015
- Ensured store office functions were completed accurately and on time
- Maintained knowledge of office procedures including cash reports, register checkups, bank deposits, Western Union and Coinstar
- Trained new staff as needed
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply
Education
degree - Early Childhood Education
Borough of Manhattan Community College
New YorkHigh School Diploma -
Richard R. Green
New YorkSkills
- Meat Weighing and Labeling
- Meat Preparation
- Deboning Meat
- Meat Inspection
- Meat Cutting
- Forklift Operation
- Telephone Etiquette
- Data Management
Timeline
Butcher Assistant
Food Lion
07.2018 - 04.2019
Cook
Poultry Carver, Boston Market
04.2017 - 06.2018
Server/Cook
Barbeque Lodge
09.2015 - 10.2017
Front End Manager
Food Lion
03.2013 - 08.2015
degree - Early Childhood Education
Borough of Manhattan Community College
High School Diploma -
Richard R. Green