Marissa Bravo
Miramar,FL
Summary
Dynamic and detail-oriented professional with extensive experience as a New Patient Intake Coordinator at The Oncology Institute of Hope and Innovation. Proven expertise in insurance verification and appointment scheduling, enhancing patient satisfaction through effective communication and streamlined processes. Committed to maintaining patient confidentiality while improving operational efficiency and team collaboration.
Experienced with patient intake procedures and administrative support. Utilizes effective communication and organizational skills to ensure smooth patient onboarding. Track record of maintaining accurate patient records and enhancing workflow efficiency.
Professional coordinator with proven track record in patient intake and administrative support. Skilled in managing patient information, scheduling, and ensuring smooth workflows. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and maintaining high standards.
Healthcare professional with substantial experience in patient intake coordination and administrative tasks. Known for enhancing patient experience and ensuring efficient registration processes. Highly reliable with focus on team collaboration and adaptable to changing needs. Proficient in managing patient records and providing exceptional customer service.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
NEW PATIENT INTAKE COORDINATOR
The Oncology Institute of Hope and Innovation
08.2023 - Current
- Managed patient scheduling and intake processes to ensure timely and efficient service delivery.
- Facilitated communication between patients and healthcare providers to enhance overall patient experience.
- Coordinated insurance verification and eligibility checks, reducing delays in patient admissions.
- Developed and maintained electronic health record documentation for accuracy and compliance.
- Implemented process improvements that streamlined patient intake operations, enhancing efficiency.
- Monitored incoming patient information for completeness, ensuring adherence to organizational standards.
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Improved team efficiency with implementation of digital record-keeping systems.
- Improved overall patient experience by providing knowledgeable answers to inquiries related to appointment scheduling, insurance coverage, or clinical procedures.
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
- Collaborated with insurance companies to expedite claim processing, alleviating financial concerns for patients.
- Enhanced communication between patients, healthcare providers, and administrative staff to ensure seamless coordination of care.
- Adapted quickly to new healthcare protocols, maintaining high standards of patient care during changes.
- Conducted patient satisfaction surveys to identify areas for improvement in intake process.
Front End Associate
The Oncology Institute of Hope and Innovation
08.2024 - 03.2025
- Assisted patients with scheduling and managing appointments efficiently
- Provided front desk support, ensuring a welcoming environment for patients
- Managed patient intake processes, verifying insurance information accurately
- Communicated effectively with medical staff to streamline patient flow
- Maintained electronic health records, ensuring data accuracy and confidentiality
- Trained new associates on front desk procedures and systems
- Implemented process improvements to enhance patient experience and satisfaction
- Collaborated with interdisciplinary teams to coordinate care and services
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Answered questions about store policies and addressed customer concerns.
Practice Manager of Operations
Associates MD
08.2021 - 08.2023
- Streamlined operational workflows to enhance efficiency and reduce patient wait times.
- Managed scheduling and resource allocation for clinical staff, optimizing daily operations.
- Collaborated with healthcare providers to improve patient care processes and outcomes.
- Implemented new electronic health record system, improving data accuracy and accessibility.
- Trained and mentored administrative staff on best practices for office operations.
- Developed standard operating procedures to ensure compliance with healthcare regulations.
- Analyzed operational performance metrics to identify areas for improvement and cost savings.
- Developed strategic partnerships with vendors to secure competitive pricing on supplies and services.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Negotiated contracts with insurers to maximize reimbursement rates while minimizing claim denials.
- Increased patient satisfaction by improving appointment scheduling and wait times.
- Oversaw facility maintenance projects to ensure a safe, clean environment for patients and employees alike.
- Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
- Reduced overhead costs through diligent budget management and resource allocation.
- Coordinated staff training and development programs for improved workforce productivity.
- Implemented electronic health record systems, ensuring accurate patient data tracking and reduced errors.
- Ordered all office supplies and kept check on inventory levels.
- Collaborated with clinicians to develop targeted marketing strategies that attracted new patients while retaining existing ones.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Supervised team of 12 office personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Education
COURSE - NAIL TECH
APRENDE
Miramar, FL12-2025
Ph.D. - Clinical Psychology
UNIVERSITY OF INTERAMERICANA DE PR
Rio Piedras, PR06-1999
MBA - Business Administration
University Interamerican of Puerto Rico
Rio Piedras, PR06-1986
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Healthcare industry
- Patient scheduling
- Scheduling appointments
- Confidentiality
- Charting and clinical documentation
- Teamwork
Languages
English
Full Professional
Spanish
Full Professional
Arabic
Limited Working
Timeline
Front End Associate
The Oncology Institute of Hope and Innovation
08.2024 - 03.2025
NEW PATIENT INTAKE COORDINATOR
The Oncology Institute of Hope and Innovation
08.2023 - Current
Practice Manager of Operations
Associates MD
08.2021 - 08.2023
COURSE - NAIL TECH
APRENDE
Ph.D. - Clinical Psychology
UNIVERSITY OF INTERAMERICANA DE PR
MBA - Business Administration
University Interamerican of Puerto Rico