Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Marissa Brennan

Kansas City,KS

Summary

Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

5
5
years of professional experience

Work History

Server

Mannys
Kansas City, MO
01.2023 - Current
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Nanny

Nanny Nexus
Kansas City, KS
08.2020 - Current
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Developed positive relationships with each child by providing nurturing care.
  • Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.

Server

Great Wolf Lodge Resort
Kansas City, KS
07.2019 - 10.2023
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Host

Great Wolf Lodge Resort
Kansas City, KS
07.2019 - 10.2022
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Provided excellent customer service by anticipating customer needs.

Education

Avila University
Kansas City, MO

Kansas City Kansas Community College
Kansas City, KS

Skills

  • Table Setting
  • Food Running
  • Food Delivery
  • Order Management
  • Guest Engagement
  • Educational Support
  • Activity Planning
  • Discipline

Affiliations

  • Weightlifting
  • Running
  • Reading
  • Crocheting
  • Coaching

References

References available upon request.

Timeline

Server

Mannys
01.2023 - Current

Nanny

Nanny Nexus
08.2020 - Current

Server

Great Wolf Lodge Resort
07.2019 - 10.2023

Host

Great Wolf Lodge Resort
07.2019 - 10.2022

Avila University

Kansas City Kansas Community College

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Marissa Brennan