Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Marissa Brisbane

Oviedo,FL

Summary

Dynamic Relationship Banker with a proven track record at Bank of America, excelling in customer satisfaction and personalized financial solutions. Expert in risk assessment and relationship management, fostering loyalty through exceptional service. Recognized for enhancing team performance and driving sales through analytical thinking and effective communication.

Overview

11
11
years of professional experience

Work History

Relationship Banker

Bank of America
10.2020 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.

Management Trainee

Enterprise Holdings
08.2018 - 04.2020
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
  • Handled day-to-day customer or client questions via telephone or email.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Described product to customers and accurately explained details and care of merchandise.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

Floor Manager

Von Maur
10.2014 - 06.2018
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 20 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Bachelor of Arts - Actuarial Science

Binghamton University
Binghamton, NY

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Cash handling
  • Financial advising
  • Analytical thinking
  • Risk assessment
  • Professionalism

Timeline

Relationship Banker

Bank of America
10.2020 - Current

Management Trainee

Enterprise Holdings
08.2018 - 04.2020

Floor Manager

Von Maur
10.2014 - 06.2018

Bachelor of Arts - Actuarial Science

Binghamton University

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Marissa Brisbane