Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Brown

Jacksonville

Summary

I have worked for Hallmark for over a decade both in the field as a lead sales associate and at the corporate office as a buyer. I briefly worked in the medical field and learned valuable skills in such a short amount of time. I am a devoted employee, punctual, detail oriented and make sure to maintain steady communication. I have built relationships with representatives and colleagues along the way and work well with others overall. I am fast learner and can adapt well to change. I aim to achieve goals both big and small.

Overview

11
11
years of professional experience

Work History

Buyer

Hallmark Corporate Office
03.2023 - Current
  • Build long-term relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand the store's needs and determine purchasing requirements.
  • Assisted with negotiating terms and discounts.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Conduct weekly inventories to show on hand merchandise and shrinkage totals.
  • Daily data entry and reporting.
  • Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
  • Trained new hires in office and managers in the field.
  • Reviewed each store location's buying trends to ascertain correct assortment of products for maximum sales and profits.

Customer Service Representative

UF Health Jacksonville
08.2022 - 03.2023
  • Checked patients in and out in a timely manner.
  • Scheduled patients for appropriate appointments.
  • Maintaining open communication and ensuring prompt responses to better serve the patients.
  • Insurance verifications.
  • Collected payments for the patients visits.
  • Worked efficiently with all colleagues to maintain steady flow in the office.
  • Responsible for making phone calls to patients, insurance companies and representatives.

Retail Sales Associate

Hallmark
04.2014 - 04.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Executed inventories and maintained weekly audits,
  • Key holder - opener and closer duties.

Education

No Degree - Nursing Education

Florida State College
Jacksonville, FL

Skills

  • Multi-tasking
  • Organized
  • Detail Oriented
  • Customer service
  • Vendor relations
  • Resourcefulness
  • Inventory oversight
  • Verbal and written communication
  • Purchasing strategies

Timeline

Buyer

Hallmark Corporate Office
03.2023 - Current

Customer Service Representative

UF Health Jacksonville
08.2022 - 03.2023

Retail Sales Associate

Hallmark
04.2014 - 04.2022

No Degree - Nursing Education

Florida State College

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