Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARISSA BUCKALEW

Deer Park,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

SENIOR SALES SUPPORT REPRESENTATIVE

FERGUSON INDUSTRIAL
06.2022 - 03.2024
  • Supported sales team of 5, including Sales Manager, in achieving target quotas through efficient order processing and timely follow-up.
  • Ensuring delivery of personalized customer service through timely quotations and accurate sales orders.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Reduced order processing errors through diligent attention to detail and thorough verification procedures.
  • Coordinated logistics for customer orders, ensuring accurate delivery timelines and addressing any shipping concerns.
  • Ability to react well in fast-paced environment and follow through on commitments.
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.

SECRETARY II

CBF PARTNERS-NASA
05.2020 - 04.2022
  • Managed Division Chief calendars, scheduling appointments and meetings to optimize time management.
  • Handled daily scheduling tasks and provided administrative support for entire department of 35 people
  • Onboarding and move coordination for new hires, interns, and employees
  • Update and maintain all organization documents with employee updates.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies at best possible prices.
  • Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.

SALES ASSISTANT

ALLIED GROUP OF COMPANIES
12.2010 - 06.2019
  • Knowledge of pipe, valves, and fitting material and grades to support sales.
  • Proven record of accurately entering customer quotes, orders, and returns for customers and million-dollar project orders.
  • Knowledge of material modification and where to source to fulfill orders and ensure customer satisfaction.
  • Establish and maintain customer relationships.
  • Maintain and send daily open order reports to customers with multiple orders.
  • Send daily sales reports to outside sales and managers.
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.

ACCOUNTING CLERK

ALLIED GROUP OF COMPANIES-WARREN ALLOY
12.2009 - 12.2010
  • Receive and post customer payments to accounts,
  • Sort and file all customer paperwork.
  • Order and maintain office supplies for all departments including warehouse.
  • Able to invoice over 100 orders daily.
  • Sort and distribute mail and send out invoices daily.
  • Only employee in accounting department that could fulfill all job functions in department.
  • Reduced errors in financial recordkeeping through diligent attention to detail.
  • Collaborated with team members to complete month-end close procedures, ensuring accuracy in financial reporting.
  • Maintained confidentiality of sensitive financial information through proper storage and secure disposal methods.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Received, sorted and distributed incoming mail.
  • Produced and mailed invoices, payment reminders and financial notices.

Education

High School Diploma -

Laporte High School
La Porte, TX
05.1997

Some College (No Degree) - Interdisciplinary Studies

San Jacinto College District
Pasadena, TX

Skills

  • Product Knowledge
  • Customer Order Management
  • Attention to Detail
  • Positive Customer Engagement
  • Problem-solving aptitude
  • Interpersonal Communication
  • Professional Demeanor
  • Staff Support
  • Time management abilities
  • Reliable and Responsible
  • Excellent Written and Verbal Communication
  • Analytical Thinking
  • Organizational Skills

Certification

  • Certified Paraprofessional, LaPorte Independent School District - March 2024

Timeline

SENIOR SALES SUPPORT REPRESENTATIVE

FERGUSON INDUSTRIAL
06.2022 - 03.2024

SECRETARY II

CBF PARTNERS-NASA
05.2020 - 04.2022

SALES ASSISTANT

ALLIED GROUP OF COMPANIES
12.2010 - 06.2019

ACCOUNTING CLERK

ALLIED GROUP OF COMPANIES-WARREN ALLOY
12.2009 - 12.2010

High School Diploma -

Laporte High School

Some College (No Degree) - Interdisciplinary Studies

San Jacinto College District

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MARISSA BUCKALEW