Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Marissa Buckway

Chandler

Summary

Dedicated Front Office Associate recognized for enhancing productivity and efficiency in operations. Expertise in customer service, data entry, and appointment scheduling contributes to seamless front office functionality. Strong communication, problem-solving, and time management skills consistently elevate guest satisfaction and foster a positive workplace environment.

Overview

9
9
years of professional experience

Work History

Front Office Associate

Miracle-Ear
Mesa
09.2022 - Current
  • Provided administrative support to office staff, improving productivity.
  • Processed credit card payments using point of sale systems.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained front desk to provide positive first impression.
  • Stocked inventory and ordered office and kitchen supplies.
  • Retrieved messages from voicemail to forward to appropriate personnel.
  • Updated and maintained appointment calendars, ensuring optimal scheduling.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Greeted customers upon entry to facility to promote positive relations.
  • Processed and filed paperwork, maintaining accurate and up-to-date records.

Front End Supervisor

Total Wine & More
Tempe
11.2015 - 02.2017
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Counted and balanced registers.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Used Point of Sale register system to complete transactions.
  • Processed returns and exchanges according to company policies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Corona Del Sol
Tempe, AZ
05-1997

Skills

  • Appointment scheduling
  • Data entry
  • Customer service
  • Payment processing
  • Inventory management
  • Record keeping
  • Problem solving
  • Communication skills
  • Time management
  • Cash handling
  • Administrative support
  • Phone etiquette
  • Office organization
  • Scheduling appointments
  • Document management
  • Data entry expertise
  • Problem-solving skills
  • File management
  • Listening skills
  • Appointment setting
  • Reception duties
  • Multitasking
  • Reliability

Affiliations

  • Avid movie watcher
  • Football enthusiast (FlyEaglesFly)
  • Trivia
  • baker

Accomplishments

  • Cicerone

Timeline

Front Office Associate

Miracle-Ear
09.2022 - Current

Front End Supervisor

Total Wine & More
11.2015 - 02.2017

High School Diploma -

Corona Del Sol

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Marissa Buckway