Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Burris

Richmond,VA

Summary

Customer Service Professional with a strong foundation in the hospitality industry. I am actively seeking a career transition aimed at broadening my skill base. With nearly a decade of hospitality and customer service experience, I am looking to transition into a role that fosters continuous learning and ongoing skill development. My experience in high stress and fast-paced environments, as well as my abilities to build and manage high-achieving teams in these spaces, provides me with experience valuable to those looking for resilient, adaptable, and reliable employees who will act as problem-solvers in any capacity asked for.

Overview

8
8
years of professional experience

Work History

Key Holder/Manager

Chuck E. Cheese's
Midlothian, Virginia
10.2023 - Current
  • Recruited, Organized, and Set-up as many as 30 birthday parties daily.
  • Reached out to families regarding birthday party specifications via phone and email
  • Regular usage of Microsoft Word and Microsoft Excel to organize birthday party schedules and other items needed for the restaurant
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Sole cash handler to close the restaurants often
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Server/Shift Lead

Paradise Grill
Longneck, DE
05.2018 - 09.2023
  • Throughout the last six years, I have climbed from the server role to a restaurant lead, working as a server, host, kitchen expo, food runner, and front of house lead.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Confirmed accuracy of orders before delivering them to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Upsold additional menu items when appropriate to increase profits for the restaurant.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Supervised and trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assisted in training new employees on how to use the POS system effectively.
  • Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.

Retail Sales Consultant

TNT Jewelers
Easton, MD
12.2016 - 12.2023
  • Attended this position seasonally and on an "as needed" basis throughout a four year timeframe
  • Answered incoming calls promptly and courteously.
  • Maintained call logs, records and other documents related to answering service operations.
  • Greeted customers in a friendly and professional manner.
  • Determined precisely what customers required, available budgets and target recipient for each piece through effective communication techniques and superb product knowledge of merchandise features and quality
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Assisted customers with payment options and account balances.
  • Completed stock replenishment of shelves and displays.
  • Maintained cleanliness of the store environment including floors, windows, restrooms, counters.
  • Organized promotional events to increase awareness of products and services offered by the store.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Lead Ambassador

Amazon
Middletown, DE
04.2021 - 04.2022
  • As Lead Ambassador - I'd provide complete training and re-training of all warehouse procedures in accordance with existing SOPs and manager identified pain points.
  • Developed and implemented comprehensive training programs for warehouse staff to ensure they are knowledgeable on safety protocols, operating procedures, and customer service standards.
  • Conducted regular assessments of warehouse operations to identify areas where additional training or retraining may be needed.
  • Organized and facilitated workshops to educate employees on new technologies used in the warehouse environment.
  • Collaborated with managers and supervisors to develop customized training plans for individual employees based on their job functions.
  • Solicited feedback from trainees regarding their experience with the program design and delivery methods employed.
  • Evaluated employee performance after completion of training programs to measure success rate of each program implementation.
  • Acted as a QET member and focused on correcting quality errors and training associates to mitigate quality miscues throughout the team.
  • Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
  • Developed corrective action plans when needed to resolve quality issues.
  • Organized stock rooms to ensure efficient use of space and easy accessibility to products.
  • Cleared debris and emptied carts from work area frequently to maximize productivity and maintain safety.

Warehouse Stower

Amazon
Middletown, DE
12.2020 - 03.2021
  • Decidedly climbed from a Warehouse Stower to a Lead Ambassador Role at Amazon
  • Utilized RF scanners to pick orders for shipment, ensuring accuracy in order fulfillment process.
  • Maintained accurate inventory records by scanning bar codes for items received and shipped.
  • Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
  • Ensured that all safety protocols were followed at all times.
  • Repeatedly lift items up to 50 pounds

Education

High School Diploma -

Caesar Rodney High School
Camden
05.2017

Some College (No Degree) - Teaching

Delaware Technical Community College
Dover

Some College (No Degree) - Nursing

Radford University
Radford

Skills

Soft Skills

  • Adaptable
  • Curious
  • Composed
  • Dependable
  • Driven
  • Efficient
  • Enthusiastic
  • Leadership
  • Punctual

Hard Skills

  • Customer Service
  • Staff Management
  • Incident and Conflict Resolution
  • Telephone Etiquette
  • Cash Handling
  • POS System Operation
  • Verbal and Written Communication
  • Proficient in Microsoft Office Suite
  • Training Assistance

Timeline

Key Holder/Manager

Chuck E. Cheese's
10.2023 - Current

Lead Ambassador

Amazon
04.2021 - 04.2022

Warehouse Stower

Amazon
12.2020 - 03.2021

Server/Shift Lead

Paradise Grill
05.2018 - 09.2023

Retail Sales Consultant

TNT Jewelers
12.2016 - 12.2023

High School Diploma -

Caesar Rodney High School

Some College (No Degree) - Teaching

Delaware Technical Community College

Some College (No Degree) - Nursing

Radford University

Similar Profiles

CREATE PROFILE
Marissa Burris