Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Cain

Catoosa,OK

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Clerk

Hiland Dairy Foods
11.2022 - Current
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Answering incoming calls, emails & assisting drivers daily.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Expedited project completion times by assisting coworkers with research tasks, locating needed information sources quickly and efficiently.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Collaborated effectively with cross-functional teams to achieve shared goals while fostering an inclusive work environment for all team members.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Delivered clerical support by handling range of routine and special requirements.
  • Managed daily data entry and kept clerical information accurate and up-to-date.

Retail Loan Representative

TTCU Federal Credit Union
08.2021 - 04.2022
  • Receiving and completing Loan applications via phone Que, email & online simultaneously
  • Collaborated with other departments to resolve any discrepancies on client accounts or loan documentation, ensuring a seamless customer experience.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained a high customer satisfaction rate with thorough communication and timely updates throughout the loan application process.
  • Assisted clients in selecting appropriate loan products to meet their needs and financial goals, ensuring a positive experience.
  • Consistently met or exceeded sales targets through proactive promotion of offerings to customers at the bar or tableside.
  • Collaborated with underwriters, appraisers, and title companies to expedite loan closings and reduce processing timeframes.
  • Educated borrowers on available options for debt consolidation, home equity loans, and refinancing to better manage finances and save money over time.
  • Training new employees

Credit Union Advisor

TTCU Federal Credit Union
11.2019 - 08.2021
  • Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Consistently met or exceeded sales targets through proactive promotion of offerings to customers at the bar or tableside.
  • Assisted members with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Assisted customers with completing loan applications and other paperwork.
  • Contributed to the growth of the organization by actively participating in various marketing initiatives aimed at promoting its loan products and services.
  • Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
  • Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.

Member Relations Specialist

TTCU Federal Credit Union
04.2018 - 11.2019


  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Delivered prompt service to prioritize customer needs.

Sales Representative

IBC Bank
12.2017 - 03.2018
  • New accounts: Business & personal, Credit Cards, IRA, Wires, CD's

Loan Officer

Tinker Federal Credit Union
12.2016 - 07.2017
  • Performing financial & non-financial transactions, New Accounts, Taking and closing loan applications- Auto, personal, credit card, Share Certificates, Preparing paperwork, Helping with Audits, Supply Orders, Safe Deposit Box, Sight Draft, Lien Releases, Maintain the Coin Machine

Teller

Tinker Federal Credit Union
06.2015 - 12.2016
  • Assisting with Audits, Supply Orders, Check Holds, Additional paperwork, Wires, Loan Payments, Setting up online services, ACH paperwork, Cash handling, Identifying the member's financial needs, Recommending appropriate Credit Union solutions, Delivering high quality service, Opening & Closing the branch

Education

High school diploma -

Union
Tulsa, OK
05.2015

Skills

  • Complex Problem-Solving
  • Windows proficient
  • 10 Key
  • Notary
  • Data Entry
  • Relationship Building
  • Dedicated Team Player
  • Information Verification
  • Strong Problem Solver
  • Front Office Management

Certification

Public Notary exp. 2025

Timeline

Office Clerk

Hiland Dairy Foods
11.2022 - Current

Retail Loan Representative

TTCU Federal Credit Union
08.2021 - 04.2022

Credit Union Advisor

TTCU Federal Credit Union
11.2019 - 08.2021

Member Relations Specialist

TTCU Federal Credit Union
04.2018 - 11.2019

Sales Representative

IBC Bank
12.2017 - 03.2018

Loan Officer

Tinker Federal Credit Union
12.2016 - 07.2017

Teller

Tinker Federal Credit Union
06.2015 - 12.2016

High school diploma -

Union

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Marissa Cain