Marissa Canseco
Grain Valley,MO
Overview
9
9
years of professional experience
Work History
District Manager
First Cash Pawn
04.2024 - 08.2025
- Developed and implemented standardized operating procedures to improve efficiency and productivity across all units
- Implemented training programs to enhance employee skills, resulting in improved customer service ratings
- Conducted regular performance evaluations for managers and staff members, providing feedback for professional development
- Ensured compliance with company policies, procedures, and regulatory requirements at all units
- Streamlined communication between different units by implementing regular meetings or digital platforms
- Analyzed sales data from each unit to identify trends or opportunities for growth
- Resolved escalated customer complaints or issues that could not be resolved at the unit level
- Mentored managers on leadership skills, fostering their professional growth within the organization
- Collaborated with HR department on recruitment, selection, and onboarding of new managers and staff members
General Manager
Cash America
12.2019 - 04.2024
- Strive to be the best
- Make solution's
- Build a great environment not only for our customers but also for team members
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed a team of 7 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Analyzed sales data and market trends to identify opportunities for product assortment optimization
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
Assistant Manager
Cash america
12.2016 - 04.2019
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
Education
High school diploma - undefined
William Chrisman High School
Independence, MO05.2007
Skills
- Business operations - Business operations experience (3-5 years)
- General manager experience
- Managing budgets in a finance role
- Pricing
- Senior leadership
- Strategic Planning
- Microsoft Excel
- Business development
- Performance evaluation
- Risk management
- Profit & Loss statement
- Conflict resolution
- Staff scheduling
- Policy & process development
- Recruiting
- Microsoft Outlook
- Financial acumen
- Cash Handling
- Efficiency improvement
- Sales Management
- Technical sales
- Overseeing training
- Performance management
- Merchandising
- Project management
- Team management
- Recruiting
- Retail industry sales team management
- Computer operation
- Staff development
- Budgeting
- Negotiation
- Performance Improvement (PI)
- Financial analysis
- Customer service
- Sales growth target achievement
- Customer satisfaction improvement
- Managing business operations teams - Largest business operations team managed (6-25 members)
- Improving operational efficiency
- Microsoft PowerPoint
- Conflict management
- Succession planning
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
District Manager
First Cash Pawn
04.2024 - 08.2025
General Manager
Cash America
12.2019 - 04.2024
Assistant Manager
Cash america
12.2016 - 04.2019
High school diploma - undefined
William Chrisman High School