Marissa Capers
Liverpool,New York
Summary
Dedicated Sexual Assault Victim Advocate with proven expertise in delivering emotional support, intervention services, and legal guidance to survivors. Demonstrated strengths in crisis management and empathetic communication, complemented by a deep understanding of victim rights and available resources. Achievements include significant advocacy for survivor safety and empowerment in high-pressure environments, maintaining exemplary work quality and efficiency. Career aspirations focus on expanding outreach initiatives to further enhance support systems for survivors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sexual Assault Victim Advocate
McMahon Ryan Child Advocacy Center
Syracuse, NY
03.2022 - Current
- Provided crisis intervention, advocacy and support to victims of sexual assault.
- Developed educational programs on the topics of sexual assault prevention and awareness.
- Assisted in the coordination of community resources for survivors of sexual assault.
- Conducted group therapy sessions focused on self-empowerment and healing from trauma.
- Facilitated individual counseling sessions with clients impacted by sexual violence.
- Collaborated with law enforcement, medical personnel, social workers, therapists and other professionals involved in responding to cases of sexual violence.
- Maintained accurate records regarding client services and progress reports.
- Assisted in developing policies related to responding to incidents of sexual violence within the community.
- Attended court proceedings as an advocate for victims of sexual assault.
- Created a safe environment for survivors to express their feelings without fear or judgement.
- Created awareness of victims' rights and services by delivering presentations to agencies, schools, and community groups.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Delivered on-call and overnight support to victims and witnesses for 24-hour call center.
- Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
- Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.
- Coordinated referrals and crisis counseling services and programs to victims and witnesses of crimes.
- Wrote individual safety and crisis plans and assessed ongoing risk assessments to decrease further harm.
- Completed data and statistical analysis to define and forecast trends in crimes and target populations.
- Assisted individuals through criminal justice process, providing information and support.
- Supported crisis intervention and advocacy for victims of crimes.
- Interviewed victims and recorded impact statements for records and court proceedings.
- Met with patients and provided diagnoses and consultations.
- Improved clients' compliance with treatment plans by advising on options and benefits.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Worked on outside cases by consulting with different doctors, therapists and clinical staff.
- Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
- Evaluated clients' interests, abilities and needs alongside clinical presentations to develop targeted treatment plans.
- Talked with family members during period when patients could not self-advocate.
- Consulted with other professionals, agencies and universities to discuss therapies, treatments, counseling resources and techniques.
- Developed and oversaw procedures and policies for victim's advocacy program.
- Reviewed and analyzed violent crime reports to identify crime trends.
- Maintained records of victim contacts for use in emergency or crisis situations.
Care Coordinator
Vera House
Syracuse, NY
08.2021 - 03.2022
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Maintained accurate client records in accordance with agency policies and procedures.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Educated clients on available resources and services within their communities.
- Provided crisis intervention services when needed.
- Scheduled appointments for clients with appropriate medical specialists.
- Supported clients during hospital admissions and discharges.
- Provided emotional support to patients dealing with difficult health issues.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Assessed safety risks associated with living environments or activities of daily living.
- Maintained records management system to process personnel information and produce reports.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Assistant Teacher
Learn As You Grow Early Childhood Education Centers
Cicero, NY
04.2021 - 08.2021
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Supported student-led discussions and presentations.
- Encouraged positive behavior with rewards and incentives.
- Assessed student progress through observation, testing, and feedback from teachers.
- Collaborated with other staff members to ensure student success.
- Maintained accurate records of student attendance and grades.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Assisted in planning field trips and special events such as assemblies or performances.
- Provided one-on-one help to struggling students during study hall sessions.
- Prepared reports on student performance for administrators.
- Maintained safe, educational environment for students during learning and free play time.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Created calm and disciplined classroom environment to improve student focus.
- Arranged age-appropriate activities to help children develop interests and talents.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Assembled instructional materials for children's projects and play-time.
- Created colorful and attractive displays for bulletin boards and hallways.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Observed student performance and analyzed individual records to assess progress.
Team Leader
Panera Bread
Syracuse, NY
12.2018 - 04.2021
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Coordinated with other departments when additional support was needed during peak hours.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Answered customer questions and provided store information.
- Processed payments promptly for customers to exceed productivity standards.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
Busser/Restaurant Hostess
Arad Evans Inn
Fayetteville, NY
09.2017 - 04.2018
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Ensured that each table was properly set before seating guests.
- Conducted regular checks on customer satisfaction levels during meal service.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Provided assistance to other bussers or waitstaff when needed.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
Education
High School Diploma -
Nottingham High School
Syracuse06-2018
Some College (No Degree) - Psychology
Maryville University of Saint Louis
St. Louis, MOSkills
- Fundraising strategies
- Mental health awareness
- Victim intake services
- Victim advocacy
- Mental health administration
- Referral services
- Social media proficiency
- Domestic violence response
- Emergency housing services
- Trauma therapy
- Emotional Intelligence
- Team building
- Cognitive behavioral therapy
- Consultations
- Depression and anxiety specialist
- Motivational Interviewing
- Time management abilities
- Multitasking Abilities
- Grief counseling
- Individual Counseling
- Research methods
- Positive patient experiences
- Public safety and security
- Problem-solving aptitude
- Patient Advocacy
- Emotional awareness
- Cognitive assessment
- Multitasking
- Therapeutic Intervention
Certification
- DEI Trainings to expand knowledge to understand client needs
- Hands- Only CPR Training 2024
- Weekly case review meeting with community based programs
References
References available upon request.
Timeline
Sexual Assault Victim Advocate
McMahon Ryan Child Advocacy Center
03.2022 - Current
Care Coordinator
Vera House
08.2021 - 03.2022
Assistant Teacher
Learn As You Grow Early Childhood Education Centers
04.2021 - 08.2021
Team Leader
Panera Bread
12.2018 - 04.2021
Busser/Restaurant Hostess
Arad Evans Inn
09.2017 - 04.2018
High School Diploma -
Nottingham High School
Some College (No Degree) - Psychology
Maryville University of Saint Louis
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