MARISSA CARON
Lynbrook,NY
Summary
Performance-driven professional with extensive experience in driving revenue growth, developing and implementing sales strategies, and managing high-performing teams. Proven track record of exceeding sales targets and improving customer satisfaction. Skilled in inventory management, merchandising, and financial analysis. Instrumental in managing everyday multiple stores simultaneously through team building and motivation, while consistently exceeding sales targets. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
14
14
years of professional experience
Work History
Customer Experience Manager
Brilliant Earth
2023.06 - Current
- Developed new employees and on-going performance assessment of current employees.
- Cultivated supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Organized quarterly workshops for continuous skill development among team members, promoting culture of excellence in customer service delivery.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Implemented data-driven strategies to identify areas needing improvement in customer journey.
- Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
- Reduced response time to customer inquiries by optimizing support channels.
Business Manager/Store Manager
Pandora Jewelry
2019.01 - 2023.04
- Raised sales volume by 37% since 2019 by implementing and executing action plans to improve performance.
- Drove top line sales through increase of all company initiatives creating high performance selling environment and exceeding KPI targets, resulting in revenue generation of $6.5M for 2.5 stores in 2022
- Contributed to new store and acquisition task force by traveling to different locations across country, mentoring store leaders and teams during franchise acquisitions
- Promoted to position of Business Manager in 2022 to directly supervise 2 separate store locations oversight of 10 management team members and upwards of 50 employees
- Facilitated career development programs, that focused on opportunities and training, leading to five internal promotions in 2022 and 7 internal promotions in 2021
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Achieved high employee retention rates by creating inclusive work environment where staff felt valued and supported.
District Training/Store Manager
Guess
2015.01 - 2019.01
- Oversaw store performance to ensure consistent growth and profitability
- Implemented recruitment, hiring, and retention plans to build store teams
- Established key performance indicators to track success of training initiatives, informing future decision-making processes.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Served as ambassador for company values through exemplary leadership skills during both formal presentations as well as informal interactions among staff members.
- Researched and obtained relevant course materials to achieve training objectives.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Store Manager
Armani Exchange
2010.01 - 2015.01
- Developed marketing strategies for a store closure and managed allocations to optimize inventory and maximize profit
- Interacted with marketing team to develop in-store promotions and events that aligned with brand's messaging and seasonal campaigns
- Provided training to sales associates on visual merchandising techniques
Education
B.A., Management Technology -
Farmingdale State University
Farmingdale, NY06.2006
Skills
- Sales Management
- Store Development
- Team Leadership & Training
- Client Satisfaction
- Revenue Growth
- Recruitment & Talent Acquisition
- Operational Excellence
- Digital channel expertise
- Lead Generation Campaigns
- Customer Retention Strategies
- Customer Relationship Management (CRM)
Timeline
Customer Experience Manager
Brilliant Earth
2023.06 - Current
Business Manager/Store Manager
Pandora Jewelry
2019.01 - 2023.04
District Training/Store Manager
Guess
2015.01 - 2019.01
Store Manager
Armani Exchange
2010.01 - 2015.01
B.A., Management Technology -
Farmingdale State University
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