Marissa Carrillo
Alton,TX
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Personal Caretaker
Los Reyes Home Care
McAllen, TX
08.2015 - Current
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Customer Service Representative
Qurate Retail Group
06.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Office Specialist
The Counseling Center
Mission, TX
01.2015 - 12.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered procedure codes and diagnosis codes into medical billing software.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash and credit card.
- Called and faxed pharmacies to submit prescriptions and refills.
- Used Medisoft to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Home Health Care Aide
Crossroads Assisted Living
02.2011 - 01.2015
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Followed nutritional plans to prepare optimal meals.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medication as directed by physician.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Administered prescribed medications under direction of physician.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Cashier
Hidalgo Festivals Inc
03.2011 - 12.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Substitute Teacher, K-12
Sharyland Independent School District
09.2010 - 05.2011
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Worked with principal's office on disciplinary and safety issues.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Associate of Arts - Social Work
South Texas College
Mcallen, TX2021
Certification - CNA
South Texas Vocational Technical Institute - McAllen
Mcallen, TX2013
Certification - Paralegal Studies
Northcentral University
San Diego, CA05.2012
Certification - Substitute Teacher
South Texas College
Mcallen, TX2011
High School Diploma -
Mission High School
Mission, TX05.2007
Skills
- Bloodborne Pathogens
- Patient Ambulation
- Caring Companionship
- Supporting Daily Living Needs
- Diet and Nutrition
- Incapacitation Care
- Personal Care Assistance
- Attentive to People
- Bedside Care
- Household Cleaning
- First Aid Certification
- Needs Assessment
- Meal Planning and Preparation
- Blood Glucose Monitoring
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Qurate Retail Group
06.2021 - 12.2021
Personal Caretaker
Los Reyes Home Care
08.2015 - Current
Medical Office Specialist
The Counseling Center
01.2015 - 12.2015
Cashier
Hidalgo Festivals Inc
03.2011 - 12.2011
Home Health Care Aide
Crossroads Assisted Living
02.2011 - 01.2015
Substitute Teacher, K-12
Sharyland Independent School District
09.2010 - 05.2011
Associate of Arts - Social Work
South Texas College
Certification - CNA
South Texas Vocational Technical Institute - McAllen
Certification - Paralegal Studies
Northcentral University
Certification - Substitute Teacher
South Texas College
High School Diploma -
Mission High School
Similar Profiles
Gil ColonGil Colon
Restaurant Owner at Los 3 Reyes Magos Sandwiches/ 3 kings RestaurantRestaurant Owner at Los 3 Reyes Magos Sandwiches/ 3 kings Restaurant
Alyssa Rose NavarroAlyssa Rose Navarro
Server at Los Reyes Bar & GrillServer at Los Reyes Bar & Grill
J. Scott RUNIAJ. Scott RUNIA
Associate Attorney at Pocrass & De Los ReyesAssociate Attorney at Pocrass & De Los Reyes