Marissa Carter
San Diego,CA
Summary
Proven track record in enhancing customer satisfaction and retention at First Service Residential, leveraging complaint resolution and Microsoft Office proficiency. Excelled in conflict management and stakeholder relationships, significantly contributing to team performance and service excellence. Demonstrates strong verbal communication and independent work capabilities, embodying a results-driven approach.
Overview
3
3
years of professional experience
Work History
Customer Relations Representative
First Service Residential
06.2023 - 07.2024
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Logged call information and solutions provided into internal database.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Utilized Microsoft Word, Excel, PowerPoint and Outlook.
Customer Service Representative
Walmart
01.2021 - 02.2023
- Conducted high-volume inbound and outbound calls, providing solutions and support to customer inquiries with a focus on first-call resolution.
- Utilized Microsoft Office Suite (Excel, Word, Outlook) to document interactions, track customer data, and generate reports.
- Demonstrated strong problem-solving skills to handle and resolve complex customer issues, improving customer satisfaction and retention.
- Collaborated with team members and supervisors to address system or process issues, contributing to overall team performance.
Education
Bonita Vista High School
Bonita Vista Skills
Recordkeeping strengths
Complaint resolution
Key stakeholder relationship building
Professional telephone demeanor
Technical Support
Conflict management skills
Strong verbal & written skills
Ability to work independent
Timeline
Customer Relations Representative
First Service Residential
06.2023 - 07.2024
Customer Service Representative
Walmart
01.2021 - 02.2023
Bonita Vista High School