Marissa Casas
Longview,TX
Summary
Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Leasing Specialist
City Pines Apartments ( Willowbridge )
2024.01 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- 'Average 10-12 move ins per month.
Bartender
PourMe
2020.02 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Benefits Specialist
Centauri Health Solutions
2021.05 - 2023.12
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
Porter
Longview Square Apartments
2020.08 - 2021.05
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Maintained building exteriors for professional, clean presentation standards.
- Prepared units for move in by cleaning, painting or making minor repairs.
Customer Service Representative
Mr Cooper
2020.02 - 2020.07
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server
Copelands Of New Orleans
2019.05 - 2020.02
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Retail Sales Associate
Kohls
2017.10 - 2018.08
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Server/Restaurant Hostess
Catfish Village
2016.02 - 2017.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously and seating tables without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
BSW - Social Work
University of Texas At Tyler
Tyler, TX12.2026
Associate of General Studies - General Studies
Tyler Junior College
Troup, TX05.2023
High School Diploma -
Longview High School
Longview, TX05.2018
Skills
- Fair housing policies
- Tenant issue resolution
- Lease Renewals
- Property Inspections
- Telephone and email etiquette
- Rent collection
- Guest complaint resolution
- Relationship building and rapport
- Showing and leasing of units
- Appointment Scheduling
- Social Media Marketing
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
Timeline
Leasing Specialist
City Pines Apartments ( Willowbridge )
2024.01 - Current
Benefits Specialist
Centauri Health Solutions
2021.05 - 2023.12
Porter
Longview Square Apartments
2020.08 - 2021.05
Bartender
PourMe
2020.02 - Current
Customer Service Representative
Mr Cooper
2020.02 - 2020.07
Server
Copelands Of New Orleans
2019.05 - 2020.02
Retail Sales Associate
Kohls
2017.10 - 2018.08
Server/Restaurant Hostess
Catfish Village
2016.02 - 2017.07
BSW - Social Work
University of Texas At Tyler
Associate of General Studies - General Studies
Tyler Junior College
High School Diploma -
Longview High School
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