Marissa Castano
Temple,TX
Summary
Dynamic Internet Sales Consultant with proven success at Garlyn Shelton Auto Group, enhancing sales performance through effective negotiation and personalized strategies. Established strong client relationships, resulting in increased referrals and repeat business. Skilled in online sales techniques and customer engagement, consistently exceeding monthly targets while fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Internet Sales Consultant
Garlyn Shelton Auto Group
06.2021 - Current
- Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from the company.
- Established long-term relationships with clients, resulting in repeat business and increased referral rates.
- Mentored new team members on best practices for internet sales, contributing to overall team success and fostering a collaborative work environment.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Internet Sales Consultant
Johnson Brothers Ford Lincoln
07.2017 - 06.2021
- Implemented live chat functionality on the website, providing real-time support to customers during their browsing experience which resulted in an increase in conversions into sales inquiries.
- Negotiated contracts with clients, securing mutually beneficial terms while maximizing profitability for the company.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Established long-term relationships with clients, resulting in repeat business and increased referral rates.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Pre-School Teacher
Cadence Academy Preschool
08.2015 - 07.2017
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
General Studies -
Temple High School
Temple Tx05.2006
Skills
- Online sales techniques
- Social media proficiency
- Sales strategy development
- Effective negotiation
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Teamwork
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Relationship building
- Client relationship development
- Professionalism
- Written communication
Timeline
Internet Sales Consultant
Garlyn Shelton Auto Group
06.2021 - Current
Internet Sales Consultant
Johnson Brothers Ford Lincoln
07.2017 - 06.2021
Pre-School Teacher
Cadence Academy Preschool
08.2015 - 07.2017
General Studies -
Temple High School
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