Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marissa Castillo

Dover Plains ,NY

Summary

Dedicated EMT with hands-on experience in 911 response, delivering prompt, high-quality care in critical, high-stress situations. Skilled in rapid patient assessment, clear communication, and seamless teamwork to support positive outcomes. Committed to ongoing growth as a provider, and continually advancing clinical skills to better serve the community.

Overview

11
11
years of professional experience

Work History

Emergency Medical Technician

Town Of Patterson EMS
Patterson, NY
04.2024 - Current
  • Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
  • Responded promptly to 911 emergency calls, utilizing basic life support (BLS) skills to assess, stabilize, and care for patients in prehospital settings.
  • Provided reassurance and emotional support to patients and families, facilitating the accurate collection of essential medical information to guide treatment decisions.
  • Utilized in-depth knowledge of emergency medicine to assess, treat, stabilize, and safely transport critically ill or injured patients to appropriate medical facilities.

Patient Care Coordinator

Orthopedic Associates of Dutchess County
Poughkeepsie, NY
09.2020 - 08.2022
  • Collected and verified patient demographic and insurance information, including full name, date of birth, contact details, primary care provider, Social Security number, and insurance coverage.
  • Scheduled appointments, including new patient consults, pre-surgical evaluations, post-hospital follow-ups, device checks, lab work, and routine visits.
  • Initiated and tracked pre-authorizations for procedures and diagnostic tests, ensuring approvals were secured before scheduling.
  • Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
  • Explained treatment procedures and physicians' instructions.

Manager

Renny's Store and Deli
Dover Plains, New York
03.2014 - 09.2020
  • Maintained composure and professionalism in high-pressure situations, effectively de-escalating conflicts, and ensuring a positive customer experience.
  • Accurately operated cash registers and reconciled transactions, regularly handling and balancing over $20,000 in cash.
  • Demonstrated strong communication skills by managing phone inquiries, processing orders, resolving customer issues, and delivering exceptional service.
  • Trained and mentored new employees on operational procedures, customer service standards, and safety protocols.

Education

Some College (No Degree) - Nursing

Dutchess Community College
Poughkeepsie, NY

Skills

  • Basic life support
  • Medical documentation
  • Conflict resolution
  • Critical decision-making skills
  • Patient assessment
  • Friendly, positive attitude
  • Communication
  • Calm under pressure
  • Compassion and empathy
  • Empathy and understanding

Languages

Spanish
Native/ Bilingual

Timeline

Emergency Medical Technician

Town Of Patterson EMS
04.2024 - Current

Patient Care Coordinator

Orthopedic Associates of Dutchess County
09.2020 - 08.2022

Manager

Renny's Store and Deli
03.2014 - 09.2020

Some College (No Degree) - Nursing

Dutchess Community College

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