Marissa Cayo
New Haven,CT
Summary
Adept at enhancing customer satisfaction and streamlining service workflows, as demonstrated at Global Cube Marketing. Skilled in sales presentations and effective negotiation, I significantly improved service quality and team efficiency. My ability to cultivate relationships and track performance metrics has consistently driven positive outcomes in fast-paced environments.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Sales Officer
Global Cube Marketing
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Nursing Assistant
Home Health Aid
06.2018 - 08.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
Server
Magic Kingdom Park
08.2015 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Nursing Assistant -
New Haven Adult Education Tech
New Haven, CT 10.2020
High School -
Dr. Phillips High School
Orlando, Fl06.2019
Skills
- Sales Planning
- Performance Tracking
- Effective negotiation
- Sales Presentations
Accomplishments
I'm in 2005, I went to Panama international Chef Competition. I won the second place .
Certification
Culinary art
Languages
French
Native or Bilingual
Timeline
Nursing Assistant
Home Health Aid
06.2018 - 08.2022
Server
Magic Kingdom Park
08.2015 - 08.2016
Culinary art
Sales Officer
Global Cube Marketing
Nursing Assistant -
New Haven Adult Education Tech
High School -
Dr. Phillips High School
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