Hi, I’m
Marissa Charland
Osceola,WI
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Summary
Energetic and influential Pharmaceutical Sales Representative with 15+ years of combined veterinary industry and in-clinic experience. Solid understanding of veterinary practice needs. Proven success in sales performance, strategic planning, client relationship management, and customer service. Special knowledge and experience with small animal pharmaceuticals, biologicals, and flea/tick.. Recognized for exceptional leadership, superior communication skills, intellectual thinking, diligence, creativity, and problem resolution skills.
Overview
18
years of professional experience
1
Certification
Work History
Rolling Hills Equine, Inc.
Mental Health Professional
09.2019 - Current
Job overview
- Served 35+ consumers on mental, emotional, physical, and spiritual health, with 22 graduations from CCS program to date. Average time from start of services to graduation = 2 years.
- Collaborate with respective county social workers, service facilitators, clinical supervisors and coordinators, child protective services, local law enforcement, school workers, and other mental health organizations on behalf of consumers.
- Leverage positive uncertainty and multi-systemic family systems therapies and diagnoses to help consumers deal with ambiguity, accept inconsistencies and adopt intuition when making decisions.
- Evaluate consumers and implemented comprehensive treatment plans to enhance mental health.
- Encourage consumers to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships.
- Document client progress in confidential files daily.
- Conduct crisis prevention to aid consumers in problem solving in moments of crisis, and connecting them to appropriate support and resources.
- Support consumers during assessments and assisted in development of treatment plans, goals and objectives.
- Guide consumers in wellness, fitness, individual skills development and education, breath-work, medication and medical management systems & nutrition.
- Attend continuing education trainings and monthly clinical supervision to maintain professional competence, compliance and ethical standards.
- Designed and implemented various, personalized systems, incorporating county and consumer feedback to further develop and improve overall progress made with goals and objectives
- Prepared reports to summarize clients' mental health status, needs, progress toward goals and objectives, setbacks and barriers to success
Energy Healing By Marissa, LLC
Energy Healing Practitioner
03.2012 - Current
Job overview
- Administer complimentary and alternative medicine (CAM) therapies such as Reiki, Chakra Balancing and Tibetan Pulsing sessions to infants, children, adolescents and adults.
- Provide physical, mental, emotional support to clients.
- Create customized healing plans to help clients navigate healing journeys.
- Offer Guided meditation and coaching to clients seeking relief to symptoms caused by anxiety, depression, trauma and chronic disease.
- Teach clients visualization and breathing techniques.
- Served over 300 clients to date.
Merck Animal Health
Territory Manager
04.2017 - 09.2019
Job overview
- Achieved 88.8% of 2018 sales target, and 101% of 2017 sales target while managing 131 veterinary accounts and respective veterinary professionals.
- Established successful and lasting account relationships by building trust, maintaining consistent communication, and providing support to business owners, practice managers, technicians, assistants and receptionists.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Attended trade shows and industry events- local and out of state- to promote company products and services.
- Customized and presented continuing education opportunities for veterinary professional teams
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Monitored consumer and clinic buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Communicated regularly with territory, regional, and key and executive accounts managers for daily support and strategic planning for accounts.
- Assisted practice owners and managers in developing vaccine and flea/tick protocols for their business, and sales strategies for based on research consumer buying trends and market conditions.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth
Boehringer Ingelheim Vetmedica, Inc.
Territory Manager
01.2015 - 04.2017
Job overview
- Achieved 105.95% of 2016 sales target, ranking 31/185 nationally, serving 121 target accounts.
- Achieved 106% of 2015 sales target, ranking 81/186 nationally, serving 121 target accounts.
- Initiated "Best Practices" group and orchestrated monthly conference calls to share ideas, and foster growth and collaboration among Boehringer teammates.
- Planned, organized and facilitated relevant continuing education events and luncheons routinely for territory DVM's and CVT's such as: Emerging Tick Borne diseases, Creating Fear Free Practices, Small Animal Vaccine Storage, Handling and Client Education, Customer Service, Congestive Heart Failure in Dogs, Feline Diabetes, and Pain Management.
- Cultivated, nurtured and maintained relationships with all individuals within veterinary practices, to learn and understand clinic's needs, goals and how to best serve them.
- Collaborate with all distribution partners; to inform on current promotions, product launches, account rebate statuses, share suggested orders, and any other relevant account information obtained.
Veterinary Hospitals Association
Veterinary Practice Consultant
06.2009 - 01.2015
Job overview
- Demonstrated thorough understanding of all veterinary pharmaceuticals, biologicals, flea/tick, nutraceuticals, equipment and trends in veterinary industry to further enhance membership and sales.
- Developed, managed, and reinforced solid business relationships and communication with veterinary practice members by regularly visiting, educating, and consulting 125 veterinary practices on multitude of federal, state, and county specific regulations, compliance efforts and pharmaceutical sales.
- Sought, analyzed and negotiated pricing, business relationships and contracts with distributor partners, manufacturers and services.
- Initiated communication with several state, federal and county regulatory agencies on behalf of veterinary membership to help protect members and assure most accurate and current information is presented.
- Composed and edited monthly promotional flyers and bi-monthly publications for membership newsletters, member services meetings, continuing education seminars and events.
- Organized, created and designed large annual events for members' continuing education experiences.
- Prepared, facilitated and maintained appropriate records, documentation and other written reports to ensure all information accumulated in field and from individual departments is transferred to centralized records in timely and thorough manner.
- Conducted veterinary product research, reviewed professional publications, and attended continuing education seminars and conventions to remain current with veterinary industry trends and veterinary technician's certification.
- Worked closely on company's strategic planning goals through sales and marketing committee, and external affairs committee.
- Participated in creation and development of Minnesota Veterinary Institute (MVI) program and Teleradiology Program with University of Minnesota Veterinary Center.
Veterinary Hospitals Association
Inside Sales Account Representative
03.2008 - 06.2009
Job overview
- Established strong relationships by providing customer service care to various association members.
- Performed various responsibilities and provided support to member clinics, outside sales representatives, member board of directors and other departments within association.
- Problem solved effectively under demanding and sensitive circumstances while providing reassuring support to members.
- Researched and educated members on products, equipment, promotions, industry trends, and pricing.
- Maintained member library.
- Created and edited monthly member newsletter.
- Attained organizational computer skills in Mass200, Microsoft Outlook, Microsoft Publisher, Sage Sales Logix, and Excel.
Park Grove Pet Hospital
Veterinary Technician
05.2006 - 03.2008
Job overview
- Informed clients on products and AHAA recommended protocols for vaccination, lifestyle and procedures.
- Earned and maintained Certification as Veterinary Technician (CVT) 2008.
- Consulted clients and assessed patients prior to seeing doctor, discussing chief medical concerns and purpose of visit.
- Performed and analyzed laboratory practices such as: internal and external parasite scanning, urinalysis testing, blood counts and chemistries, ear cleaning and swab cytology.
- Conducted manual and mechanical surgical monitoring, calculated and administered pre-surgical, induction and other anesthetic agents to patients, and formulated and discussed post-surgical instructions with clients.
- Assisted in euthanasia consultations, administrations, and post-euthanasia emotional and grieving support for clients and respective patients.
- Managed radiation department as radiation safety officer (RSO) to assure all employees, clients and patients abided by OSHA and MDH standards and policies.
- Observed and participated in various small animal procedures such as: routine exams, radiographs, catheter placements, sterilizations, abscess treatments, TPO's, TPLO's, ACL repairs and dental prophylaxes.
Education
Walden UniversityMinneapolis, MN
Master of Science from Developmental Psychology
08.2020
University Overview
- Honor Roll student for entire duration of Walden University Developmental Psychology program, achieving 4.0 GPA
- Capstone Project: Author of "The Use of Complementary and Alternative Medicine (CAM) for Treating Anxiety and Depression: What Role Does Insurance Play?"
University of Wisconsin - River FallsRiver Falls, WI
Bachelor of Science from Animal Science
05.2008
Argosy UniversityEagan, MN
Associate of Science from Veterinary Technology
10.2007
Skills
- Sales Experience
- Developing Relationships
- Influential
- Building Rapport
- Attention to Detail
- Customer Service
- Problem Resolution
- Networking
- Case Documentation
- Community Engagement
- Coaching Abilities
- Financial Management
Cultural Education Liaison for New Richmond Youth Hockey Association 2023-Current
As the Cultural Education Liaison, I operate as the the local point of contact with the Wisconsin Amateur Hockey Association (WAHA) to ensure that USAH Codes of Conduct are reviewed and signed by coaches, players, parents, association officers. I also assist in the pre-season, mid- season, and post season education of the hockey association stakeholders (coaches, players, officials, parents, and association leaders). Also, I am responsible for making sure that these resources are shared in a productive manner with the pertinent stakeholders. I work with all association leadership and arena managers to establish, post, and announce spectator behavior expectations,a nd recruit others to help maintain a positive, healthy culture for member athletes and families.
Institutional Animal Care and Use Committee Member 2021-Current
The Institutional Animal Care and Use Committee (IACUC) is established by federal mandate at institutions that use live, vertebrate animals for research, teaching, and testing activities. The IACUC oversees and evaluates all aspects of the institution's animal care and use. Our committee meets bi-annually, for on-site inspection and review, unless special additional meetings are required.
Minnesota Veterinary Reserve Corps 2010-2014
The Minnesota Veterinary Medical Reserve Corps (MNVMRC) is an "all-hazards", "all-emergencies" volunteer responder program. We provide veterinary support, assistance and training, to communities which may be affected by local or regional emergencies/disasters. The MNVMRC is comprised of members of the veterinary profession including veterinarians, veterinary technicians and veterinary assistants.
Certification
- Certified Veterinary Technician, 2008-2018
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mental Health Professional
Rolling Hills Equine, Inc.
09.2019 - Current
Territory Manager
Merck Animal Health
04.2017 - 09.2019
Territory Manager
Boehringer Ingelheim Vetmedica, Inc.
01.2015 - 04.2017
Energy Healing Practitioner
Energy Healing By Marissa, LLC
03.2012 - Current
Veterinary Practice Consultant
Veterinary Hospitals Association
06.2009 - 01.2015
Inside Sales Account Representative
Veterinary Hospitals Association
03.2008 - 06.2009
Veterinary Technician
Park Grove Pet Hospital
05.2006 - 03.2008
Walden University
Master of Science from Developmental Psychology
University of Wisconsin - River Falls
Bachelor of Science from Animal Science
Argosy University
Associate of Science from Veterinary Technology
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