Tami Muranaka-Chavez
Lehi,UT
Summary
Dynamic and results-driven professional with extensive experience at Target and Amazon, excelling in customer service and time management. Demonstrated ability to enhance customer satisfaction and streamline processes, achieving significant improvements in efficiency. Skilled in teamwork and collaboration, adept at training staff and optimizing operational workflows. Proven track record of exceeding performance metrics and fostering positive customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Possess a valid Utah Class D drivers license.
Overview
19
19
years of professional experience
Work History
Pricing/General Merchandise Expert
Target
01.2023 - Current
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Increased efficiency by streamlining merchandising processes, reducing time spent on tasks.
- Achieved high levels of productivity by rotating products regularly according to seasonality or demand changes.
- Provided expert assistance to customers, guiding them towards selecting the most suitable products for their needs.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Maximized sales opportunities by staying informed about current promotions and actively promoting them to customers during interactions.
- Resolved customer issues promptly and professionally, ensuring continued loyalty to the brand.
- Assisted in training new employees, sharing expertise on store procedures and best practices for success in the role.
- Collaborated with team members to achieve daily goals, promoting a positive work atmosphere.
- Improved customer satisfaction by providing excellent service and addressing inquiries efficiently.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Greeted customers and directed to requested products.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Fulfillment Expert
Target
09.2020 - 01.2023
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Utilized advanced shipping software platforms proficiently, expediting order processing times through digital efficiencies.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Selected and filled orders from stock to fulfill customer requirements.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Interacted with guests in friendly and knowledgeable way.
- Picked and packed order items.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Packer Associate
Amazon
03.2020 - 07.2020
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed 60 packages per hour high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Substitute Teacher, K-12
Charter Oak Unified School District
09.2006 - 05.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Instructional Assistant
Charter Oak Unified School District
09.2005 - 06.2006
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Provided support to help students with special needs learn and grow.
- Mentored and tutored individual students needing additional help.
Education
Bachelor of Arts - Human Development
Azusa Pacific University
Azusa, CA12.2005
Skills
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Time Management
- Dependable and reliable
- Attention to Detail
- Motivated Team Player
- Critical Thinking
- Customer Relationships
- Decision-Making
- Organization and Categorization
- Staff Training
Timeline
Pricing/General Merchandise Expert
Target
01.2023 - Current
Fulfillment Expert
Target
09.2020 - 01.2023
Packer Associate
Amazon
03.2020 - 07.2020
Substitute Teacher, K-12
Charter Oak Unified School District
09.2006 - 05.2013
Instructional Assistant
Charter Oak Unified School District
09.2005 - 06.2006
Bachelor of Arts - Human Development
Azusa Pacific University
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