Marissa Chenault

• Led recruiting efforts for new hires, interviewing candidates, making final selections based on merit rather than solely experience alone—resulting in a more diverse workforce capable of tackling unique challenges together as a cohesive unit.
• Managed all aspects of field office operations, ensuring timely completion of projects within budget constraints.
• Created a more organized and efficient filing system to improve document retrieval times and reduce instances of misplaced files.
• Worked closely with upper management to develop long-term strategies for organizational growth, successfully implementing new initiatives that contributed to sustained success within the industry.
• Ensured compliance with company policies and industry regulations, reducing potential risks and liabilities for the organization.
• Cultivated positive working relationships among team members by promoting open communication and encouraging teamwork, ultimately leading to higher morale and job satisfaction rates among staff members.
• Initiated process improvements that increased operational efficiency without sacrificing quality or customer satisfaction levels.
• Optimized inventory management procedures, resulting in reduced overhead costs and less wasted materials over time.
• Assisted in resolving conflicts between coworkers diplomatically by mediating conversations between parties involved before escalating issues further up the chain of command if necessary.
• Streamlined communication channels for better collaboration between departments, resulting in improved overall productivity.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
• Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
• Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
• Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
• Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work and home environments.
• Used time management and efficient cleaning methods to meet deadlines.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Kept employees operating productively and working on task to meet business and customer needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
• Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Verified accuracy of all deliveries against order forms.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

• Developed strong communication skills while interacting with diverse groups of riders daily.
• Responded to passenger concerns and complaints politely and professionally.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.

• Discover automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules.

• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

• Develops estimates by costing materials, supplies, and labor; calculating customer's payment.

• Prepared work orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering WO into service database system.

• Maintains customer rapport by explaining estimates and expected completion of vehicle, as well as obtained customer's approval of estimates.

• In charge of providing contact telephone numbers and answering questions and concerns from customers.

• Maintained automotive records by recording problems and corrective actions planned.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
• Cross-trained existing employees to maximize team agility and performance.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
• Implemented cost-saving measures through streamlined processes, and efficient scheduling.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Communicated daily with vendors to keep project fully operational.
• Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
• Verified completed projects met approved time, quality, and cost estimates.
• Developed strong relationships with subcontractors, leading to efficient collaboration on projects.
• Improved project efficiency by streamlining communication between all involved parties.
• Accompanied and assisted clients in choosing their options in marble, granite, and other hard surfaces as well as all hardware and plumbing.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Managed store personnel by delegating tasks and supervising daily operations.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
• Streamlined opening and closing procedures as integral member of store staff.

• Collaborated with team members to consistently provide efficient service during peak hours.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Proved successful working within tight deadlines and a fast-paced environment.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Processed orders and sent to kitchen employees for preparation.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Inspected dishes and utensils for cleanliness.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.
• Maintained tidy and organized store to comply with cleanliness standards.
• Handled cash register operations accurately, balancing drawers at the end of each shift.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Streamlined store operations by organizing merchandise displays and restocking shelves promptly.

• Track down vehicles that had been marked for repossession
• Hooked up and towed away vehicles that were marked for repossession in compliance with state laws
• Tracked down people and their groups of friends and family using social media. (all in compliance with state laws)
• Made sure all vehicles in yard were locked and inventoried
• Make sure that all items in vehicle were inventoried
• Helped collect wrecked/totaled vehicles and contents of said vehicles
• Dealt with insurance companies when vehicles were picked up

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
• Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
• Checked merchandise multiple times during each shift and restocked products when stock ran low.
• Collaborated with management to develop strategies for improving overall store performance and profitability.
• Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
• Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.