Marissa Cherkitz
Austin,TX
Summary
Interested in furthering my career and skills. Detail-oriented, and keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Department Manager
Randall's Grocery - Starbucks
Lakeway, TX
04.2019 - Current
- Lead and manage a team of 10 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality product, and service.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Completed thorough opening, closing and shift change functions to maintain operational standards and exceptional customer service each day.
Lead Barista
St David's Medical Centre
Austin, TX
12.2017 - 12.2018
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Insurance Sales Agent
American National Insurance Company
Austin, TX
06.2015 - 01.2017
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Processed applications and paperwork related to policy issuance or renewal.
- Built relationships with existing clients by providing exceptional service.
- Performed administrative tasks such as updating databases, filing paperwork.
Education
High School Diploma -
Lehman High School
Kyle, TX06-2012
Skills
- Work Planning and Organization
- Customer Engagement
- Conflict de-escalation
- Critical thinking skills
- Staff Management and retention
- Interpersonal and written communication
- Problem-Solving
- Effective customer communication
Affiliations
- Passionate about reading and writing
References
References available upon request.
Timeline
Department Manager
Randall's Grocery - Starbucks
04.2019 - Current
Lead Barista
St David's Medical Centre
12.2017 - 12.2018
Insurance Sales Agent
American National Insurance Company
06.2015 - 01.2017
High School Diploma -
Lehman High School
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