Marissa Christensen
Georgetown,KY
Summary
Reliable and detail-oriented professional with strong organizational and time management skills. Proactive and adaptable, with the ability to multitask, take initiative, and support a fast-paced, team-oriented environment. Committed to keeping operations running smoothly and providing dependable support across administrative, financial, and project-related tasks. Driven to continue skill development and deliver high performance in all areas.
Overview
10
10
years of professional experience
Work History
Sales and Marketing Manager
Hydra Brands
10.2024 - Current
- Managed digital marketing campaigns, optimizing content for increased audience reach and lead generation.
- Monitored key performance indicators to assess campaign effectiveness and identify areas for improvement.
- Managed sales promotions and marketing strategies on major social media sites.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Led crisis management team and provided quick turnaround solutions.
- Developed key account relationships for improved client retention and long-term partnerships.
- Managed accounts to retain existing relationships and grow share of business.
- Participated in trade shows and industry events to network and promote products.
Customer Service Representative
Hydra Brands
11.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up
- Responded to customer requests for products, services, and company information
- Manage lead-times and provide timely and accurate information
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Supervisor/Trainer
Starbucks
04.2016 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
- Created and managed project plans and timelines.
Bookkeeping Clerk
Pathway Inc.
05.2019 - 12.2021
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments
- Used accounting software to prepare weekly and monthly financial reports
- Maintained accurate and complete documentation to facilitate accounting and filing
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Education
High School Diploma -
Granite Hills High School
CA05.2016
Associate of Science - undefined
Mt. San Jacinto College
CA05.2016
Skills
- Attention to Detail
- Quickbooks
- MS Excel
- Typing 40 wpm
- Computer Skills
- Records Accuracy
- Microsoft Office
- Payment Processing
- Account Management
- Rapport and relationship building
- CRM management
- Customer service
Timeline
Sales and Marketing Manager
Hydra Brands
10.2024 - Current
Customer Service Representative
Hydra Brands
11.2023 - 10.2024
Bookkeeping Clerk
Pathway Inc.
05.2019 - 12.2021
Supervisor/Trainer
Starbucks
04.2016 - 08.2023
Associate of Science - undefined
Mt. San Jacinto College
High School Diploma -
Granite Hills High School