Marissa Christensen
Georgetown,KY
Summary
Reliable and detail-oriented professional with strong organizational and time management skills. Proactive and adaptable, with the ability to multitask, take initiative, and support a fast-paced, team-oriented environment. Committed to keeping operations running smoothly and providing dependable support across administrative, financial, and project-related tasks. Driven to continue skill development and deliver high performance in all areas.
Overview
10
10
years of professional experience
Work History
Sales and Marketing Manager
Hydra Brands
Lexington, KY
10.2024 - Current
- Managed digital marketing campaigns, optimizing content for increased audience reach and lead generation.
- Monitored key performance indicators to assess campaign effectiveness and identify areas for improvement.
- Managed sales promotions and marketing strategies on major social media sites.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Led crisis management team and provided quick turnaround solutions.
- Developed key account relationships for improved client retention and long-term partnerships.
- Managed accounts to retain existing relationships and grow share of business.
- Participated in trade shows and industry events to network and promote products.
Customer Service Representative
Hydra Brands
Lexington
11.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up
- Responded to customer requests for products, services, and company information
- Manage lead-times and provide timely and accurate information
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Supervisor/Trainer
Starbucks
Murrieta
04.2016 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
- Created and managed project plans and timelines.
Bookkeeping Clerk
Pathway Inc.
San Bernardino
05.2019 - 12.2021
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments
- Used accounting software to prepare weekly and monthly financial reports
- Maintained accurate and complete documentation to facilitate accounting and filing
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Education
High School Diploma -
Granite Hills High School
CA05.2016
Associate of Science - undefined
Mt. San Jacinto College
CA05.2016
Skills
- Attention to Detail
- Quickbooks
- MS Excel
- Typing 40 wpm
- Computer Skills
- Records Accuracy
- Microsoft Office
- Payment Processing
- Account Management
- Rapport and relationship building
- CRM management
- Customer service
Timeline
Sales and Marketing Manager
Hydra Brands
10.2024 - Current
Customer Service Representative
Hydra Brands
11.2023 - 10.2024
Bookkeeping Clerk
Pathway Inc.
05.2019 - 12.2021
Supervisor/Trainer
Starbucks
04.2016 - 08.2023
Associate of Science - undefined
Mt. San Jacinto College
High School Diploma -
Granite Hills High School