Marissa Clark
Roswell,NM
Summary
Dynamic Class A CDL Driver with a proven track record at FedEx, excelling in route planning and safe driving practices. Demonstrated strong problem-solving skills and adaptability, achieving on-time deliveries while maintaining meticulous records. Committed to DOT compliance and fostering teamwork, enhancing operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Class A CDL Driver
Fedex
Roswell, NM
10.2019 - Current
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
- Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
Supervisor
Ruan Transportation
Roswell, NM
06.2016 - 10.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Package Dispatch Supervisor
UPS
Roswell, NM
04.2012 - 06.2016
- Improved package delivery efficiency by implementing optimized routing and dispatch procedures.
- Increased driver retention rates by developing incentive programs that rewarded outstanding performance and promoted healthy competition among team members.
- Implemented cost-saving measures that reduced operational expenses without compromising service quality or employee morale.
- Developed strong relationships with key clients, resulting in increased business opportunities and revenue growth.
- Provided ongoing training programs for employees to stay current on industry trends, technology advancements, and safety requirements.
- Resolved conflicts among team members professionally by using tactful mediation techniques that led to improved working relationships.
- Managed a diverse team of dispatchers and drivers, promoting a positive work environment fostering collaboration and teamwork.
- Ensured compliance with federal, state, and local regulations governing transportation safety and security protocols.
- Achieved higher customer satisfaction rates by ensuring prompt and accurate package deliveries.
- Addressed delivery delays proactively, strategizing solutions to minimize impact on customers and overall operations.
- Enhanced team productivity through the development and enforcement of effective time-management strategies.
- Created a comprehensive employee onboarding program that effectively prepared new hires for their roles and responsibilities as dispatchers and drivers.
- Coordinated cross-functional efforts between warehouse personnel, drivers, and customer service representatives to ensure seamless communication throughout the supply chain process.
- Streamlined dispatch operations by incorporating advanced software tools for better task allocation and tracking.
- Fostered open lines of communication within the team by maintaining an approachable demeanor and encouraging honest feedback from all employees.
- Reduced delivery errors with thorough package verification processes before dispatching to drivers.
- Maintained detailed records of daily operations such as route assignments, vehicle inspection reports, incident logs which contributed towards data-driven decision-making processes.
- Collaborated with other supervisors to develop standardized best practices for enhanced departmental efficiency across locations.
- Conducted regular performance evaluations on staff members, providing constructive feedback for professional growth.
- Evaluated staffing needs regularly, adjusting schedules accordingly to meet fluctuating demand while maintaining optimal resource utilization levels consistently throughout the year.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Education
ENMUR
Roswell, NMSkills
- Strong work ethic
- Safe driving practices
- Pretrip inspections
- Trailer coupling and uncoupling
- Defensive driving techniques
- Emergency response readiness
- Flexible schedule availability
- Adherence to regulations
- Logbook maintenance
- Hazardous materials handling
- Basic mechanical skills
- Problem-solving capacity
- Route planning expertise
- Load securement
- Route planning
- Vehicle inspection
- Long-haul driving
- DOT compliance
- Attention to detail
- Clean MVR
- Safe driving
- Class A commercial Driver's license
- Accurate record keeping
Timeline
Class A CDL Driver
Fedex
10.2019 - Current
Supervisor
Ruan Transportation
06.2016 - 10.2019
Package Dispatch Supervisor
UPS
04.2012 - 06.2016
ENMUR