Marissa Claunch, CPC
Texas City,TX
Summary
Dynamic professional with experience at UTMB, excelling in patient access and medical coding. Proven ability to deliver exceptional customer service while maintaining confidentiality and accuracy. Certified Professional Coder with strong registration expertise, adept at navigating complex situations and enhancing operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hostess
Riondo's Italian Restaurant
08.2025 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Patient Access Representative
UTMB RCO Registration
01.2017 - 07.2017
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Called Insurance companies to verify coverage and get authorizations.
- Collect Patient's Deductibles or Co-Insurance
Coder I
UTMB Revenue Cycle
05.2014 - 07.2015
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Education
Coding
American Academy of Professional Coders
11-2019
EKG Technician
College of The Mainland
Texas City, TX05-2009
Skills
- Certified Professional Coder
- Certified EKG Technician
- Dining room management
- Excellent Customer Service Skills
- Registration Expert
Affiliations
American Academy of Professional Coders
Certification
Certified Professional Coder
Timeline
Hostess
Riondo's Italian Restaurant
08.2025 - Current
Patient Access Representative
UTMB RCO Registration
01.2017 - 07.2017
Coder I
UTMB Revenue Cycle
05.2014 - 07.2015
Coding
American Academy of Professional Coders
EKG Technician
College of The Mainland