MARISSA CLONTZ
Cullowhee,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Considered reliable with great interpersonal skills and handles various duties and assignments.
Overview
6
6
years of professional experience
Work History
Swim Instructor
WCU Campus Recreation Center
Cullowhee, NC
06.2023 - 10.2024
- Conducted regular safety checks of the facility including chemical levels in the pool water.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Organized lesson plans according to the individual needs of students.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
Hostess
Happs Place Restaurant
Glenville
03.2023 - 08.2023
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed light administrative duties such as filing documents and taking messages.
Lifeguard
WCU Campus Recreation Center
Cullowhee, NC
08.2021 - 05.2023
- Monitored safety of guests in and around swimming pool
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
- Attentively monitored swimmers to identify distress.
Gymnastic Instructor
Cullowhee Recreation Center
Cullowhee
10.2022 - 11.2022
- Developed lesson plans and routines for individual students to meet personal goals and abilities
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement
- Emphasized punctuality to students to always begin and end lesson on time
- Demonstrated steadfast adherence to safety standards.
Lifeguard Manager
Charlotte Pool Management
Indian Trail, NC
05.2020 - 08.2022
- Supervised lifeguard team of 10 and assigned daily tasks
- Reviewed supplies inventory regularly and reordered when stock ran low
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff
- Monitored daily pool activities and lifeguard performance.
Retail Sales Assistant
Shelly Pentecost LuLaRoe
02.2019 - 06.2020
- Restocked racks and bins with the latest merchandise and changed signage to promote special items
- Bagged, wrapped and packaged purchases according to customer needs
- Engaged positively with each customer, providing professional support for sales and service needs
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Lifeguard
Cane Creek Park & Recreation
05.2018 - 09.2018
- Completed routine safely training and instructed all patrons to follow safety rules
- Kept watch over swimmers to respond quickly to distress situations
- Maintained strong proficiency in CPR, First Aid and Shallow Water Rescue techniques to provide optimal support to individuals in distress
- Optimized customer service by resolving issues quickly and with courteous demeanor.
Education
Bachelor of Science - Criminal Justice And Forensic Anthropology
Western Carolina University
05.2025
Skills
- CPR certified
- Team management
- Planning and coordination
- Customer Service
- Telephone Reception
- Strong Interpersonal Skills
High School Diploma
- 06/01/20, Central Academy of Technology and Arts, Monroe, NC
Accomplishments
- NC VA Scholarship for Dependents of Combat Veterans Recipient
- Mary Woods Flintom Scholarship
- Chuck and Kathy Wooten Cheer Scholarship
Affiliations
- Western Carolina University Cheerleader
- Phi Mu at Western Carolina University
References
References available upon request.
Timeline
Swim Instructor
WCU Campus Recreation Center
06.2023 - 10.2024
Hostess
Happs Place Restaurant
03.2023 - 08.2023
Gymnastic Instructor
Cullowhee Recreation Center
10.2022 - 11.2022
Lifeguard
WCU Campus Recreation Center
08.2021 - 05.2023
Lifeguard Manager
Charlotte Pool Management
05.2020 - 08.2022
Retail Sales Assistant
Shelly Pentecost LuLaRoe
02.2019 - 06.2020
Lifeguard
Cane Creek Park & Recreation
05.2018 - 09.2018
Bachelor of Science - Criminal Justice And Forensic Anthropology
Western Carolina University
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