Marissa Coffman

Founder | Business Development & Culture Consulting

Engaged clients through contract-based consulting services.

• Launched a consulting practice to scale startup lead-gen and case management; developed a "multi-company" service model to manage high-volume quotas for multiple clients simultaneously.
• Cultivated strategic partnerships by coordinating high-level meetings between emerging small businesses and Tier-1 financial institutions
• Key Clients & Projects:
• Longhorn Renovation LLC: Currently leading business development and operational scaling for this local construction firm.
• Serenity 1 LLC: Managed complex case lifecycles (15+ high-value cases) and developed a Law Firm Referral Program that became a sustainable acquisition channel.
• Sooner Heating & Cooling: Exceeded monthly sales targets residential and commercial HVAC markets.
• Additional Clients: Culture Solutions, Credologist, and Lead Meow (Startup Lead Gen).
• Engineered Excel-based financial tracking systems for revenue forecasting and payout accuracy across all client accounts.

• Provided direct 1-on-1 behavioral therapy to children with autism, implementing custom treatment plans.
• Managed high-stress behavioral situations with professional de-escalation techniques, ensuring safety and promoting positive behavioral outcomes.
• Collected and graphed data on skill acquisition and behavior reduction, facilitating informed adjustments to treatment plans.

• Coordinated patient admissions, discharges, and scheduling within a high-acuity Neonatal Intensive Care Unit (NICU)
• Liaised between nurses, physicians, and families to ensure clear communication and timely support for critical patient needs.
• Conducted newborn hearing screenings in compliance with state and hospital protocols; ensured accurate documentation and follow-up care coordination
• Scheduled initial pediatric appointments and coordinated specialist follow-ups for infants requiring additional care (including failed hearing screenings)
• Collected and verified sensitive patient data, including Social Security numbers, insurance information, and legal documentation, maintaining strict HIPAA compliance
• Prepared and sanitized patient rooms, including medical equipment setup for incoming NICU patients
• Maintained inventory of medical supplies, linens, and essential equipment to support uninterrupted clinical operations
• Assisted nursing staff with non-clinical patient care tasks to improve workflow efficiency in a fast-paced environment
• Provided direct family support, responding to requests and ensuring a high standard of care during critical early-life medical situations

• Maximized line uptime and morale by proactively resolving personnel issues, providing tactical relief for breaks, and ensuring team members had essential resources to maintain high-volume production targets.
• Drove continuous improvement by identifying root causes of production dips and coaching underperforming associates to resolve issues through hands-on support and follow-up.
• Reduced employee turnover through servant-leadership model focused on relationship-building, addressing individual needs, and maintaining high-touch presence on production floor.
• Drafted Standard Work Instructions (SWIs) to standardize complex assembly tasks, ensuring process consistency, safety compliance, and quality control during high-volume ramp-ups.
• Selected for Supervisor Track due to demonstrated expertise in conflict resolution and the ability to manage high-pressure operational transitions while maintaining team harmony.

• Managed full front-office operations, handling calls, performing outbound follow-ups, and explaining technical repairs to enhance customer understanding.
• Oversaw procurement, sourcing and bartering for parts to ensure inventory levels and support profit margins.
• Engineered Excel-based automated pricing system, standardizing quotes and enabling instant cost calculations.

• Achieved top sales metrics for device and service contracts by building consultative relationships with clients.
• Facilitated seamless sales processes at Verizon Wireless Authorized Retailer, improving customer experience.
• Completed intensive "Selling with Class" training program, enhancing B2B and retail sales techniques.

• Promoted from XM Radio Sales Representative to Team Lead based on top-tier individual performance.
• Managed and coached sales team while consistently meeting high-volume sales quotas.
• Enhanced team conversion rates by providing direct observation and tailored feedback.

• Cat Logistics/CFA -Lafayette, IN
  Safely pick up and store received parts on stand-up forklift
• Accurately store incoming parts
• Recognize and fix dangerous and/or mis-stored-stored parts
• Operated forklifts to move materials within warehouse efficiently.
• Contributed to Continuous Improvement Team, enhancing workplace culture and supporting turnover reduction initiatives.
• Developed PowerPoints to communicate company progress and outline upcoming projects.
• Recognized for following Z.I.P. process to ensure safety of work environment
• Follow Caterpillar’s Standardized Work Process to safely pick up and store parts received
• Experienced in BlueZone material transfer system, used to store and move inventory with 100% accuracy.
• Identified and repaired hazardous parts during quality assurance inspections, ensuring a safer working environment.
• Member of the Continuous Improvement Team to help improve culture and lower turnover rate
• Recognized for following Z.I.P. process to ensure safety of work environment
• Follow Caterpillar’s Standardized Work Process to safely pick up and store parts received
• Experienced in BlueZone material transfer system, used to store and move inventory with 100% accuracy.