Marissa Collazo
Lubbock,TX
Summary
A knowledgeable, friendly and well-respected management professional familiar with hotel operations, administration and food preparation. Known for a proven track record of dedication to hard work and providing reliable and efficient customer service with over 5 years of qualifying experience.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
Overton Hotel & Conference Center
10.2024 - Current
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Responded to requests from patrons for linens and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen and bathroom areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Sanitized all kitchen and bathroom surfaces, wiped down cabinets, and swept and mopped floors
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Head Housekeeper
Hampton Inn & Suites By Hilton
09.2023 - 09.2024
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Completed schedules
- Placed orders for housekeeping supplies and guest toiletries
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
- Conducted regular room inspections to verify compliance with housekeeping standards
- Trained and mentored new staff on cleaning and safety protocols
- Managed laundry sorting, washing, drying, and ironing
- Communicated repair needs to maintenance staff
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Assistant Office Manager
Aramark
03.2020 - 09.2022
- Transferred and directed phone calls to correct staff members
- Managed inventory of office supplies and monthly orders
- Maintained files
- Assisted in interviewing and hiring new employees
- Data entry and accounts payable
- Organized meetings for executives and coordinated availability of conference rooms for participants
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
Food Service Worker
Aramark
08.2019 - 03.2020
- Prepared, cooked and served healthy meals for students
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Handled all cash and credit card transactions
- Cleaned and organized kitchen and service areas
- Kept student and staff lunch accounts accurate through correct billing, payment processing, and cash management practices
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Operated dishwashing and sanitizing equipment according to manufacturer instructions
- Set up and broke down food service lines quickly to maintain service flow
Education
High School Diploma -
Frenship High School
Wolfforth, TX05.2017
Skills
- Customer service
- Payroll
- Cleaning experience
- Communication
- Food service
- Time management
- Computer literacy
- Restaurant experience
- Cash handling
- Filing
- Sales experience
- Phone etiquette
- 10-key
- Hospitality experience
Timeline
Housekeeping Room Attendant
Overton Hotel & Conference Center
10.2024 - Current
Head Housekeeper
Hampton Inn & Suites By Hilton
09.2023 - 09.2024
Assistant Office Manager
Aramark
03.2020 - 09.2022
Food Service Worker
Aramark
08.2019 - 03.2020
High School Diploma -
Frenship High School
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