Marissa Colley
Calera,AL
Summary
Highly motivated college student with a keen interest in working, equipped with years of academic coursework and hands-on experience with customers and outsiders. Skilled in problem solving, communication skills, and active listening with a demonstrated ability to effectively communicate and provide exceptional guest service. Proven track record of handling customer inquiries and resolving issues efficiently. Recognized for strong leadership potential and excellent interpersonal skills.. Proactive team player with strong communication and problem-solving abilities, committed to delivering high-quality results. Seeking an opportunity to apply my skills and enthusiasm in a dynamic of any job title, contributing to add on to m resume while further developing my professional expertise.
Overview
2
2
years of professional experience
Work History
Front Line Cashier
Sam's Club
Hoover, AL
05.2023 - 08.2023
- Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following forklift spotting procedures; following procedures for handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to facility management
- Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Guest Advocate
Target
Bessemer, AL
12.2022 - 01.2023
- Create a welcoming experience by authentically greeting, every guest every time
- Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest's shopping experience and using those questions to assess, understand, and determine how to tailor your approach
- Welcome guests into self-checkout and provide assistance as needed
- Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Make the guest aware of current and upcoming brand launches, store activities, and events
- Speak to the benefits of the REDcard with every guest and assist them through the application process
- Understand and show guests how to use Wallet and the other features and offerings within the Target App
- Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them
- Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
- Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures
- Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests
- Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
- Stock supplies during store open hours while being available for the guest
- Say thank you after every guest interaction and be sure every guest leaves satisfied with their shopping experience
- Demonstrate a culture of ethical conduct, safety, and compliance
- All other duties based on business needs.
Crew Member
Dunkin' Donuts
Bessemer, AL
06.2021 - 08.2021
- With me being a crew member I was everywhere
- And anywhere they needed me
- I was excellent at my job so much they wanted me to be shift leader unfortunately I wasn't old enough
- I love working and being in a good environment
- Handled customer care
- Operated the cash register
- Greeted customers
- Prepared food and drinks
- Worked in a fast paced environment
- Restocked merchandise
- Made sure the store was clean
- Prepped surfaces
- Maintained a positive relationship with coworkers
- Provided friendly service
- Took out trash and recycling.
Education
Undergraduate in English -
Alabama A & M University
05-2026
Junior High School Education -
Brookwood High School
05.2022
Skills
- Active listening
- Problem solving
- Customer service
- Communication skills
- Guest Services
- Food Safety
- Food Preparation
- Accurate Money Counting
- Cross-Selling Products
- Reliability and punctuality
- Basic math proficiency
- Patience and Empathy
Timeline
Front Line Cashier
Sam's Club
05.2023 - 08.2023
Guest Advocate
Target
12.2022 - 01.2023
Crew Member
Dunkin' Donuts
06.2021 - 08.2021
Undergraduate in English -
Alabama A & M University
Junior High School Education -
Brookwood High School
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