Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Cooley

Pensacola

Summary

Dedicated and personable customer service professional with extensive knowledge in creating positive and memorable experiences for clients. Skilled in managing high-pressure situations, and dedication for best-in-class service at any organization. Goal-oriented teammate with experience in leadership roles, sales, finance and customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Member Advocate Expert/Financial Counselor

Gulf Winds Credit Union
10.2023 - Current
  • Assist and support the branch manager with everyday tasks and operations while maintaining a positive and efficient work environment focused on excellent customer service and teamwork.
  • Facilitate loan applications for members, striving to exceed loan goals while building trust based relationships.
  • Plan and conduct personalized financial coaching sessions as a Certified Credit Union Financial Coach (CCUFC), helping members create actionable plans to achieve their financial goals.
  • Serve as a certified Notary Public, providing accurate and reliable notarial services.
  • Deliver exceptional member service by managing high volumes of daily interactions, assisting with banking needs anywhere from new accounts, fraud, to deceased accounts while fostering trust-based relationships through personalized support and expertise.
  • Uphold strict security protocols ensuring the safety of members and staff by safeguarding sensitive financial information and responding swiftly to any threats or breaches.

Solutions Specialist (Sales Representative)

Cox Communications
06.2022 - 04.2023
  • In this particular sales role, my main focus is resourcing new clientele in different Walmart’s and Best Buy’s by initiating conversations with them while they’re shopping.
  • I was selling internet, cable, home phones and home security to anyone who is serviceable across the nation.
  • Led conversation with potential clients establishing a trust-based relationship and gaining referrals.
  • Exceeded sales goal every month since start date.
  • Received the ranking of second highest performer on my team for third party sales in all of the region.
  • Received ranking of fifth out of the whole retail market in the month of August.
  • Training and onboarding new members of my team.

Customer Service Manager/Server

O'Riley's Irish Pub Downtown
05.2021 - 06.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Helped modify onboarding documents and structured training programs.
  • Resolved scheduling conflicts among staff.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Recognized as producing the highest sales numbers for a consecutive six weeks in a row.

Server

Melting Pot
11.2020 - 04.2021
  • Received ‘in-moments’ (reviews) from customers and won incentive challenges.
  • Brought positivity into the establishment and re-ignited team bonding's.
  • Provided high-quality fine dining experiences to every guest that walked into the establishment.
  • Trained and led other servers upon hiring.

Hostess/Ship Store Leader

The Grand Marlin of Pensacola Beach
08.2019 - 04.2020
  • This was a temporary job while in-between classes, but I was in charge of the establishment's gift shop and the hostess stand. This is where I gained my fine dining experience.
  • After moving my way up to lead hostess, I was in charge of making sure seating operations ran smoothly by walking the dining floor keeping track of table availability.
  • In charge of inventory and displaying our products effectively around the gift store for better appeal.
  • Made reservations, planned for special events and assisted managers with preparation for the shift.

Education

Associate of Arts - Business

Pensacola State College
Pensacola, FL
08-2025

Skills

  • Personnel Training and Development
  • Customer Service Excellence
  • Conflict Resolution
  • Communications Skills
  • Time Management
  • Attention to Detail
  • Microsoft Outlook, Word and Excel
  • Adherence to High Customer Service Standards
  • Team Building
  • Sales Expertise
  • Problem-Solving

Certification

Certified Credit Union Financial Coach (CCUFC)

Notary Public, State of Florida

Timeline

Member Advocate Expert/Financial Counselor

Gulf Winds Credit Union
10.2023 - Current

Solutions Specialist (Sales Representative)

Cox Communications
06.2022 - 04.2023

Customer Service Manager/Server

O'Riley's Irish Pub Downtown
05.2021 - 06.2022

Server

Melting Pot
11.2020 - 04.2021

Hostess/Ship Store Leader

The Grand Marlin of Pensacola Beach
08.2019 - 04.2020

Associate of Arts - Business

Pensacola State College

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Marissa Cooley