Marissa Cooper
KENT,OH
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
Orchid House Winery
2022.11 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Food Runner/Server Assistant/Hostess Trainer/Host
Thorn Creek Winery
2023.05 - 2023.05
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Kept detailed knowledge of and followed all food safety guidelines.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
Education
Roosevelt Highschool
Kent, OH05.2025
Skills
- Dining Area Maintenance
- Event Planning
- Guest Complaint Resolution
- Customer Service
- Complaint Handling
- Table Bussing
- Safe Food Handling
- Reservations Coordination
- Dining Room Management
Writing
I enjoy writing because I allow my mind to wonder into any place it wants creating no restrictions, leaving room for so much self expression. After I finish writing I feel that my stress level has reduced tremendously and overall an improved mood. Writing has greatly improved my memory and communication skills. The primary genre I write in is realistic fiction. Some skills my writing has helped me develop that has made me an upstanding worker are: effective communication, sharp memory, creative problem solving and organizational skills.
Additional Information
- Always have a positive mindset
- Keep on top of my duties
- Keep my facilities organized and clean
- Available Monday- Thursday after 3:00
- Work well with others
- Adaptable to new job roles and any situation that comes my way
Timeline
Food Runner/Server Assistant/Hostess Trainer/Host
Thorn Creek Winery
2023.05 - 2023.05
Hostess
Orchid House Winery
2022.11 - Current
Roosevelt Highschool
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