Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
about me
References
Generic

Marissa Cooper

Las Vegas

Summary

Dynamic healthcare administration professional with extensive experience in optimizing patient interactions and managing front-office operations. Proficient in scheduling, meticulous record-keeping, and thorough insurance verification, complemented by exceptional communication skills that foster positive relationships with patients and colleagues. Dependable team player thriving in fast-paced environments, consistently adapting to evolving demands while maintaining a strong focus on achieving measurable results. Committed to enhancing operational efficiency and delivering high-quality patient care through proactive problem-solving and collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Doctor's Office
03.2024 - 07.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Medical Assistant

Las Vegas Dermatology
02.2022 - 12.2023
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Expedited claims processing by accurately updating ICD-10 codes in accordance with changes in diagnosis or treatment plans from physicians'' notes.

Customer Service Representative

Humana
07.2019 - 12.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Completed Prior Authorizations for medical treatments the complied with insurance policies.
  • Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
  • Assessed patient health insurance plan and worked with insurer and providers to deliver best care with least financial burden.
  • Compiled and maintained client records to monitor health insurance policies and premiums paid.

Surgery Scheduler

University Of Colorado Hospital
09.2018 - 06.2019
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Coordinated surgical team schedules for seamless procedure planning and execution.
  • Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
  • Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
  • Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.

Medical Assistant

Advanced Dermatology
06.2016 - 09.2018
  • Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
  • Enhanced patient experience by providing compassionate care and thorough education on skincare routines.
  • Increased clinic efficiency by maintaining organized patient records and scheduling appointments in a timely manner.
  • Provided support during skin surgeries, ensuring optimal results and minimizing complications.
  • Handled insurance claims processing efficiently, reducing delays in coverage approval for treatments.
  • Called and faxed pharmacies to submit prescriptions and refills.

Education

Bachelor of Science - Nursing

Arizona College of Nursing
09.2025

High School Diploma -

Thomas Jefferson High School
05.2016

Skills

  • Data acquisition
  • Detail-oriented data management
  • Timely issue resolution
  • Telephone etiquette
  • Front desk operations
  • Experienced with healthcare terminology
  • Attentive listening ability
  • Timely appointment organization
  • Strong digital literacy
  • Crisis management skills

Accomplishments

  • I have acquired a Leadership role at my first job as a Medical Assistant, I was able to learn fast and help train new colleagues.
  • I have maintained 90 percent satisfaction rate during my role as a customer service representative with Humana.

Certification

BLS Certified

HIPPA Certified

Timeline

Medical Receptionist

Doctor's Office
03.2024 - 07.2024

Medical Assistant

Las Vegas Dermatology
02.2022 - 12.2023

Customer Service Representative

Humana
07.2019 - 12.2021

Surgery Scheduler

University Of Colorado Hospital
09.2018 - 06.2019

Medical Assistant

Advanced Dermatology
06.2016 - 09.2018

High School Diploma -

Thomas Jefferson High School

Bachelor of Science - Nursing

Arizona College of Nursing

about me

I am a mother of 4 and have maintained a 3.6 GPA while having all my children during nursing school. I have built the ability to be disciplined and work hard no matter the circumstances. I have proven that I can always come out stronger and better. I have taken a year off after my previous job due to maternity leave, I would love to step back into the work force and build my skill set. 

References

References available upon request.

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