Marissa Cordova
Rio Rancho,NM
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Well organized worker with foundation in records management and data entry. Experienced in customer service and dependable. Advanced in technology and computers.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Medical Assistant Externship
Buena Salud Family Medicine
01.2018
- Answering telephones
- Greeting patients
- Updating and filing patients' medical records
- Filling out insurance forms
- Handling correspondence
- Scheduling appointments
- Arranging for hospital admission and laboratory services
- Handling billing and bookkeeping
- Taking medical histories and recording vital signs
- Entering vital signs into patients' charts
- Entering procedures done into patients' chart
- Explaining treatment procedures to patients
- Preparing patients for examination, and assisting the physician during the examination
- Collect and prepare laboratory specimens or perform basic laboratory tests on the premises
- Dispose of contaminated supplies, and sterilize medical instruments
- Purchase and maintain supplies and equipment
- Keep waiting and examining rooms neat and clean.
Remote Receptionist (work from home)
Sunrise Medical
08.2023 - 01.2024
- Answer incoming calls for 2 clinics
- Greeted incoming calls professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Communicate with front office staff when needed
- Would communicate, send and document telephone encounters to correct Medical Assistants / Doctors
- Send Medication refills to patients correct provider
- Schedule new patients
- Check voicemails that were left for lunch hour
- Do other projects when not working the call center.
- Not currently employed here due to Sunrise clinic closing the remote call center
Medical / Surgical Assistant
Center for Vein Restoration
09.2022 - 06.2023
- Greeted guests in with friendliness and professionalism.
- Took patients vitals, and documented patients information in chart
- Documented and help create visit notes for Dr. Harding to sign off on
- Order compression stockings for patients
- Guide patient to schedulers office to schedule procedures and follow ups
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Surgical assistant
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Completed daily logs on fridges for medication and supplies for procedures for management review.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assist vascular tech to set up sterile table, and scrub in
- Tie in Vascular Tech for sterile procedure
- Tie in Doctor for sterile procedure
- Confirm patients information, and start time of procedure
- Confirm if any allergies to medications, latex, or any blood thinners
- Hand vascular tech catheter in sterile manner
- Help connect IV tubing, and catheter to machines
- Assist with reading numbers off laser machine for doctor and vascular tech during vein procedure
- Communicate with co workers about certain procedures
- Assist doctor with cosmetic injections
- Wipe down patients legs and prep medication for injections
- Draw up tumescent bag, Asclera medications, and medications for ultra sound guided foam sclerotherapy injections
- Document how many sticks, and medication filled syringes for Dr. Harding
- Sterilize instruments, clean and package them also run them through sterilizer
- Send in medications to patients correct pharmacy
- Do patient work ups for positive Blood clot rule outs
- Explain how to take blood thinners and when to follow up
- Do any other tasks that were asked.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Left this job after having my daughter
Lead Medical Assistant
Foot and Ankle Specialists of New Mexico
01.2019 - 01.2021
- Clipped toenails use Dremel
- Conducted Diabetic Evaluations
- Measured patients for shoes
- ABI and Sudo Scan Testing
- Prepare Certifying Statements and folders for patients Primary Care Physician
- Prior authorizations
- Took X-rays on patients
- Prepared the Ultrasound
- Set up for procedures
- Prepare Preoperative paperwork for patients
- Prepare Covid Requestion for patients
- Scan All Documents into Patients Chart
- Answered phones
- Evaluated patients over the phone
- Front Desk Duties
- Scheduled patients
- Sterilized Instruments
- Separated P and A packs for toenail removals
- Document procedures in patient's chart
- Medical Records
- Explaining treatment procedures to patients
- Preparing patients for examination, and assisting the physician during the examination
- Collect and prepare laboratory specimens or perform basic laboratory tests on the premises
- Dispose of contaminated supplies, and sterilize medical instruments
- Purchase and maintain supplies and equipment
- Keep waiting and examining rooms neat and clean
- MRI Authorizations for referrals
- Manage office When Manager was out of Office
- Dispense Durable Medical Equipment
- Dispense Orthotics
- Ordered Compression socks
- Ordered Diabetic shoes
- Dispense Diabetic Shoes
- Dispense Orthotics
- Cast patients for AFO Ankle Brace
- Prepare casting supplies for Doctor
- Dictate for Doctors
- Give Instructions for the use of Durable Medical Equipment
- Strapping with medical tape for patients
- Wound care / wound dressings
- Applying Unna boots
- Applying wound vac.
Medical Assistant
Las Vegas Medical Group OBGYN (Temp)
01.2019 - 02.2019
- Answer telephones
- Greeting patients
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Arranging for hospital surgery
- Informing patients for pre-operative instructions
- Entering procedures done into patients' chart
- Explaining treatment procedures to patients
- Preparing patients for examination, and assisting the physician during the examination
- Collect and prepare laboratory specimens or perform basic laboratory tests on the premises
- Dispose of contaminated supplies, and sterilize medical instruments
- Testing urine
- Purchase and maintain supplies and equipment
- Keep waiting and examining rooms neat and clean
- Administer vaccines
- Administer medication
- PPD Testing and reading.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Medical Assistant
After Hours Pediatrics
01.2018 - 01.2019
- Answering telephones
- Greeting patients
- Updating and filing patients' medical records
- Filling out insurance forms
- Handling correspondence
- Scheduling appointments
- Arranging for hospital admission and laboratory services
- Handling billing and bookkeeping
- Taking medical histories and recording vital signs
- Entering vital signs into patients' charts
- Entering procedures done into patients' chart
- Explaining treatment procedures to patients
- Preparing patients for examination, and assisting the physician during the examination
- Collect and prepare laboratory specimens or perform basic laboratory tests on the premises
- Dispose of contaminated supplies, and sterilize medical instruments
- Purchase and maintain supplies and equipment
- Keep waiting and examining rooms neat and clean
- Administer vaccines
- Administer medication
- PPD Testing and reading.
Customer Service Representative
Title Cash of New Mexico
01.2015 - 01.2016
- Evaluated applicant information and documentation within specified limits
- Determined all applicable rations and metrics
- Set up debt payment plans
- Communicated with clients to provide information
- Completed loan contracts and counseled clients on policies and restrictions
- Operated within compliance of laws and regulations
- Adhered to lending compliance guidelines
- Initiated phone calls to remind customers of when their payments where due and made collection calls.
Front Desk
Staybridge Suites ABQ North
01.2014 - 01.2015
- Provided guests with information about facility, prices, and amenities
- Verified time sheets for employees
- Checked guests in & out, answered phones, directed calls, made daily deposit and payments of cash, checks, and credit cards
- Handled billing which included adjustments, and organization of authorization forms, direction to locations, and any other assistance as needed
- Worked in kitchen area breakfast/dinner social
- Housekeeping washing towels and maintenance of building.
Education
Medical Assistant Certificate -
Pima Medical Institute
Albuquerque, NM 08.2017 - 04.2018
General Studies - General Studies
West Las Vegas High School
Las Vegas, NM 08.2009 - 05.2013
Skills
- ICD-10 and CPT Coding Skills
- Utilization of EHR
- HIPAA Compliance
- Patient Scheduling
- Clinical Documentation
- Reliable team player
- Structured and well organized
- Multitasking and time management skills
- Excellent Customer Service
- OSHA/HIPAA Certified
- Knowledge in Medical terminology & abbreviations
- Bilingual
- Data Entry
Awardscertificates
- OSHA/HIPAA
- American Lung Association Lung Force Walk
References
Available upon request
Volunteer Experience
- Lung Force Walk 2017
- Student Union Member 2017
- Las Vegas Little League Coach 2010-2013
- Student Council President 2009-2013
- 5 year letterman Softball 2008-2013
- 4 year letterman Volleyball 2009-2013
- 3 year letterman Basketball 2009-2012
- 1 year letterman Cheer 2013
Timeline
Remote Receptionist (work from home)
Sunrise Medical
08.2023 - 01.2024
Medical / Surgical Assistant
Center for Vein Restoration
09.2022 - 06.2023
Lead Medical Assistant
Foot and Ankle Specialists of New Mexico
01.2019 - 01.2021
Medical Assistant
Las Vegas Medical Group OBGYN (Temp)
01.2019 - 02.2019
Medical Assistant Externship
Buena Salud Family Medicine
01.2018
Medical Assistant
After Hours Pediatrics
01.2018 - 01.2019
Medical Assistant Certificate -
Pima Medical Institute
08.2017 - 04.2018
Customer Service Representative
Title Cash of New Mexico
01.2015 - 01.2016
Front Desk
Staybridge Suites ABQ North
01.2014 - 01.2015
General Studies - General Studies
West Las Vegas High School
08.2009 - 05.2013
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