Marissa Corliss
Middleboro,MA
Summary
My name is Marissa Corliss, and I currently work as a Kennel Attendant at the VCA Plymouth Animal Hospital & Pet Resort. As a Kennel Attendant, I have history of delivering exceptional care to animals, and I am well-versed in meeting the needs of diverse animals. I am passionate about promoting health and optimal wellness by organizing top-notch support. I have demonstrated skill in monitoring behaviors, keeping areas clean and updating daily documentation in databases. I am a clear and open communicator with good observational and multitasking skills. I have a wide variety of skills I've obtained while working in retail that I have actively applied to every workplace I've become a part of. I'm organized, dependable, hardworking and do great both as a team and a leader.
Overview
5
5
years of professional experience
Work History
Kennel Attendant
VCA Plymouth Animal Hospital And Pet Resort
08.2022 - Current
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Customer Information Representative
Rockland Trust
05.2022 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
Shift Leader
Dunkin' Donuts
05.2021 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Cashier
Ring Bros. Marketplace
09.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Checked personal identifications during alcohol and tobacco sales.
Front End Supervisor
Stop & Shop
06.2018 - 09.2020
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
High School Diploma -
Dennis-Yarmouth Regional High School
South Yarmouth, MA06.2020
Skills
- Policy and Procedure Explanations
- Behavior Observation
- Daily Cleaning and Sanitation
- Wound Care
- Technical Support
- Coordination
- Problem-Solving Ability
- Individual and Team Goals
- Communication
- POS System Operations
- Team Supervision
- Records Organization
Timeline
Kennel Attendant
VCA Plymouth Animal Hospital And Pet Resort
08.2022 - Current
Customer Information Representative
Rockland Trust
05.2022 - 08.2022
Shift Leader
Dunkin' Donuts
05.2021 - 06.2022
Cashier
Ring Bros. Marketplace
09.2020 - 03.2021
Front End Supervisor
Stop & Shop
06.2018 - 09.2020
High School Diploma -
Dennis-Yarmouth Regional High School
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