Marissa Corona
Austin
Summary
Professional with over 5 years of customer service experience, focusing on relationship building and enhancing customer experiences. Demonstrated success in high-pressure environments through effective communication and innovative problem-solving skills. Aiming to contribute expertise in customer service to Delta Airlines as a flight attendant, ensuring exceptional travel experiences for passengers.
Overview
2
2
years of professional experience
Work History
Operations & Customer Experience Associate
Katie Kime
Austin
11.2025 - Current
- Deliver white-glove customer service via email, phone, live chat, and social media for a fast-growing Austin-based lifestyle brand, consistently earning 5-star reviews and repeat purchases
- Directly assist the marketing team with campaign execution: social scheduling, influencer and gifting sends, promo code management, and asset preparation for photoshoots and launches.
- Bridge marketing, warehouse, and design teams to ensure seamless customer journeys from discovery to delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated product information and promotions to enhance customer experience.
Brand Promotional Specialist
Hive Inc.
Austin
08.2025 - Current
- Represent 15+ premium alcohol and lifestyle brands (Tito’s Handmade Vodka, Deep Eddy, Bacardi, Casamigos, BeatBox, etc.) at bars, festivals (ACL, SXSW pop-ups, Rodeo Austin), liquor stores, and sporting events
- Drive immediate sales and brand loyalty by educating guests on stories, cocktails, and unique selling points while creating fun, shareable sampling moments
- Build relationships with bar managers and beverage directors to secure menu placements and long-term features
- Collect emails, SMS opt-ins, and social follows during activations to support brands’ CRM and retargeting efforts
- Frequently staff or lead small teams (2–6 people) at large-scale events and brand launches
Vault Teller
Frost Bank
Austin
02.2024 - 08.2025
- Monitors and maintains established levels of cash in the vault, and orders cash from the Federal Reserve Bank when necessary.
- Utilized strong interpersonal skills to build rapport with customers, resulting in increased account openings and enhanced customer satisfaction. Prepares and ships excess coin and currency to the Federal Reserve Bank or correspondent banks.
- Supplies branches, correspondent banks, and customers with coin and currency.
- Maintain the security of the vault: Ensure all security protocols are followed during vault access and operations.
- Document all transactions: Maintain detailed records of all cash movements in and out of the vault.
Education
Bachelor of General Studies - Business Administration, Psychology, Sociology
Texas State University
San Marcos, TX08.2026
Skills
- Effective communication
- Cross-functional teamwork
- Conflict resolution
- Problem-solving
- Client advocacy
- Customer service
Timeline
Operations & Customer Experience Associate
Katie Kime
11.2025 - Current
Brand Promotional Specialist
Hive Inc.
08.2025 - Current
Vault Teller
Frost Bank
02.2024 - 08.2025
Bachelor of General Studies - Business Administration, Psychology, Sociology
Texas State University