MARISSA CORTEZ
Oil City,PA
Summary
Diligent with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management , contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
4
4
years of professional experience
Work History
Environmental Services Housekeeper
UPMC
12.2024 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Receptionist
Great Clips
09.2023 - 11.2024
- Multitasking phone calls while checking in clients in a fast-paced environment
- Schedule and inventory management
- Ensuring the salon meets industry standard sanitation guidelines and fire code guidelines and maintaining a neat and organized work environment
Retail Sales Associate
Bath and Body Works
09.2022 - 12.2022
- Maintaining a clean and organized work environment, working independently and as a team to ensure customers are helped in a timely manner
- Managing payment transactions, and optimizing the experience from store entrance to checkout
Online Grocery Pickup
Walmart
04.2021 - 04.2022
- Managing customer orders from receipt to pick up
- Prioritizing timely completion of orders while paying meticulous attention to detail regarding the accuracy of orders, ensuring complete customer satisfaction
- Tracked substitutions and informed customers of changes.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
Education
GED -
Skills
- Cleanliness
- Customer Service
- Time Management
- Following Instructions
Personal Information
Gender: F
Timeline
Environmental Services Housekeeper
UPMC
12.2024 - Current
Receptionist
Great Clips
09.2023 - 11.2024
Retail Sales Associate
Bath and Body Works
09.2022 - 12.2022
Online Grocery Pickup
Walmart
04.2021 - 04.2022
GED -
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