Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic
MARISSA CORTEZ

MARISSA CORTEZ

Overview

17
17
years of professional experience
1
1
Certification

Work History

Client Delivery Director , Marriott International

PeopleScout RPO
Remote
01.2023 - Current
  • Led a team of managers and recruiters focused on 30 Marriott brands across all disciplines covering the western region of United States to include, Hawaii, Latin America and Caribbean
  • Managed and coordinated the work of cross-functional teams to ensure timely delivery of services.
  • Monitored progress against project milestones and adjusted resources as needed to meet deadlines.
  • Led a team of managers and recruiters who executed requisitions with a time to fill metric of 47 days in 2023.
  • Provided guidance on best practices for developing high-quality deliverables that meet customer needs. Above Average Customer Satisfaction score for 2023.
  • Resolved conflicts among team members regarding task assignments or other issues related to the delivery process.
  • Reviewed customer feedback on completed projects to identify areas for improvement in future deliveries.
  • Conducted regular meetings with key stakeholders to review progress and address any issues affecting delivery.
  • Maintained positive relationships with clients to meet deadlines for service delivery.

Corporate Director of Talent Acquisition

Commonwealth Hotels
Remote
02.2021 - 01.2023
  • Developed and implemented corporate strategies and talent training across portfolio for long-term growth.
  • Collaborated with executive team to execute talent strategies
  • Cultivated relationships with key stakeholders, including customers, vendors, and partners.
  • Managed corporate talent communications to ensure consistent messaging across all channels.
  • Negotiated contracts with suppliers and vendors to reduce costs.
  • Maintained a comprehensive understanding of current industry trends.

Director of Human Resources-West Core Talent

Davidson Hotels & Resorts
Palm Springs, CA
03.2020 - 02.2021
  • Developed and implemented human resources policies, procedures, and best practices during COVID period.
  • Offboarding of 220 employees while maintaining Executive Leadership presence on site during renovation and pre opening
  • Coordinated recruitment activities to ensure the organization was staffed with qualified personnel for phased reopening during COVID periods-2 phases of opening.
  • Managed employee payroll and benefits programs, such as health insurance, retirement plans, and vacation time for all furloughed and active employees .
  • Execution of associate communication channels and events to keep furloughed associates engaged for rehire
  • Investigated incidents of workplace harassment or discrimination complaints.

Director of Talent Acquisition/Corporate Director, Talent Solutions

White Lodging
Remote
08.2014 - 03.2020
  • Talent Acquisition Oversight-Executive Recruiting, Property Support Staffing, Openings and Acquisitions Teams
  • Asses and Evaluate current processes and technology and recommend solutions and streamlined processes
  • Oversight of Screening processes for Executive leaders through the WL process and facilitating the assessment process to determine potential A players-Reevaluate solutions yearly for maximum efficiencies
  • Increase Visibility of Company and followership year over year via partnership with Marketing Teams and Social Networking channels to build brand awareness and prospect response . Collaborate and Consult on Recruitment Collateral and Recruitment Marketing Strategies
  • Facilitate recruitment training, technical trainings to all levels of leadership via webinar & live sessions. Pro-actively identify talent at hotels/competitors/service industry locations and initiate contact with talent to promote WLS career opportunities-Decrease open key leader positions YOY through focused attention and strategies
  • Facilitate TA component of Monthly Orientation for new Managers and Executive Leaders

Senior Client Relationship Recruiter

Aon Hewitt, RPO
Remote
12.2006 - 07.2014

Event Management, Human Resources, Talent Acq.

Marriott International
Palm Desert, CA
1997 - 2006

Education

Bachelor of Science Hotel and Restaurant Management -

University of North Texas

Skills

Issue Resolution

Relationship Building

Customer Service

Onboarding and Training

Interdepartmental Collaboration

Recruiting and Interviewing

Decision Making

Complex Problem Solving

Critical Thinking

Problem-Solving

Verbal and Written Communication

Certification

PHR certified (Re-certification in Progress)

Additional Information

ADDITIONAL WORK HISTORY, LEADERSHIP AWARDS AND EXCELLENT REFERENCES ON REQUEST

Timeline

Client Delivery Director , Marriott International

PeopleScout RPO
01.2023 - Current

Corporate Director of Talent Acquisition

Commonwealth Hotels
02.2021 - 01.2023

Director of Human Resources-West Core Talent

Davidson Hotels & Resorts
03.2020 - 02.2021

Director of Talent Acquisition/Corporate Director, Talent Solutions

White Lodging
08.2014 - 03.2020

Senior Client Relationship Recruiter

Aon Hewitt, RPO
12.2006 - 07.2014

Event Management, Human Resources, Talent Acq.

Marriott International
1997 - 2006

Bachelor of Science Hotel and Restaurant Management -

University of North Texas

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MARISSA CORTEZ