Smoothly handle administrative requirements for fast-paced medical environment by applying excellent recordkeeping, document management and customer relations skills to meet any need. Prepare error-free and clear business paperwork, letters and memoranda. Bringing top-notch clerical, financial and administration operations knowledge.
Overview
7
7
years of professional experience
Work History
Staff Assistant II
Stony Brook Cancer Center
03.2023 - Current
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Greeted visitors, employees and clients politely and professionally for excellent reception service.
Met department budgets by monitoring and reporting on office expenses.
Streamlined and improved administrative operations by identifying automation opportunities.
Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Supported office staff and operational requirements with administrative tasks.
Medical Secretary
Stny Brook Primary Care
01.2020 - 07.2023
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Registered new patients in electronic medical records prior to appointment scheduling.
Supported office staff and operational requirements with administrative tasks.
Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Registered and verified patient records before triage with most up-to-date information.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Office Manager
Meeting House Lane Medical Practice
07.2022 - 03.2023
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed office operations while scheduling appointments for department managers.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Controlled finances to lower costs and keep business operating within budget.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Evaluated employee records and productivity and submitted evaluation reports.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front End Lead Supervisor
Stony Brook Primary Care
06.2018 - 01.2020
Monitored cash drawers in five checkout stations to verify adequate cash supply.
Trained team members in successful strategies to meet operational and sales targets.
Mentored team members to enhance professional development and accountability in workplace.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Medical Secretary
St. Charles Orthopedics
12.2016 - 06.2018
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Managed office bookkeeping with insurance billing and patient payments.
Education
High School Diploma -
Longwood High School
Middle Island, NY
06.2007
Skills
Effective Multitasking
Reading Comprehension
Business Needs Identification
Training and Development
Meeting Support
Document Review
Operational Improvements
Persuasive Communication
Timeline
Staff Assistant II
Stony Brook Cancer Center
03.2023 - Current
Office Manager
Meeting House Lane Medical Practice
07.2022 - 03.2023
Medical Secretary
Stny Brook Primary Care
01.2020 - 07.2023
Front End Lead Supervisor
Stony Brook Primary Care
06.2018 - 01.2020
Medical Secretary
St. Charles Orthopedics
12.2016 - 06.2018
High School Diploma -
Longwood High School
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